Scope of the Job

Essential Functions

• Control credit balances according to Policy, which includes monitoring and adjusting work load as needed. Monitor and manage EPIC workqueues to effectively resolve insurance requests, patient requests, business group requests and age of accounts.

• Interact with Administrators and Business Group Managers on a routine basis to keep them apprised of any cash, deposit and balancing related issues and work collaboratively to resolve.

• Establish staff performance and quality criteria for Cash Applications Coordinators, balancing staff, deposit staff, Refund Coordinators and Refund Trackers. Maintain spot audits on a monthly basis.

• Ensure employees are adequately trained and have sufficient resources to complete their work.

• Communicate with Information Systems regarding system issues and interface issues until resolution occurs. This also includes testing of new electronic remittances.

• Regularly communicate to Director the status of work activities and any regulatory issues that arise.

• Establish and maintain payment goals for all Epic money and track progress according to budgeted targets. Ensures balancing of all ACH, Lockbox, POS and other electronic funds received, along with proper tracking and reporting of HB/PB funds.

• Monitor distribution and processes of all Credit Card/E-check machines for Epic Point of Service (POS) collections for both HB/PB locations that are balanced through the SBO department. Timely feedback will be provided to sites that have missing batches, documentation or deposits.

• Monitor and manage unapplied accounts, remit accounts and cash advances from insurance companies.

• Maintain formal regular contact with Business Groups (PB), Patient Financial Services (HB), Administrators, EPIC IT and appropriate Accounting Departments for HB/PB through the various committees established in order to maintain a customer service focus and collaborative working relationships.

Temperament

Adhere to company policies and procedures, demonstrate the core values and Hospitality behaviors, resolve conflict through open, honest, professional communication, demonstrate positive and enthusiastic attitude, keep supervisor and leadership apprised of issues, and seek opportunities to recognize others.

Skills

• Strong interpersonal skills including a professional and positive demeanor.

• Strong demonstrated knowledge of cash posting, balancing, patient accounting and banking.

• Strong knowledge of physician billing/claims transmission issues.

• Concisely communicate and relate to all levels of the organization, customers and outside agencies.

Experience Requirements

Education & Certifications

UFJPI is an Equal Opportunity Institution