Job description

JOB SUMMARY

The catering assistant manager is responsible for leading and assisting chefs and a team of catering assistants before and after a catered event. This individual meets with customers and creates plans with the culinary team for their events, including menu, number of guests, timeline, and pricing. This role also ensures that the quality of the products and services provided to the customer meet or exceed standards.

ESSENTIAL FUNCTIONS

Guest & Client Relations

• Visits all catered events throughout the day to assess service and customer satisfaction levels. Evaluates customer suggestions and implements changes as needed.
• Builds and maintains excellent customer relations by greeting customers by name when possible, listening and acting on requests, developing and offering special theme meals or holidays special.
• Continuously measures customer satisfaction and quality outcomes and works to improve those outcomes.
• Develops and maintains good working relationships with all staff members.

Financial Results

• Maintains all costs for services provided within budget, which includes recording meal counts and sales of catered events.
• Prepares daily and weekly sales and cost reports, reviewing financial performance at least monthly with the General Manager or Director.
• Properly bills for catered events per policy.
• Designates and assigns all pricing considerations to balance revenue opportunities with customer satisfaction.

Operational Execution

• Supervises and monitors the catering processes. Makes any necessary changes as needed to meet customer needs, improve efficiency, capitalize on revenue opportunities, and increase satisfaction.
• Develops menus for catering services. Evaluates and recommends menu formats and pricing presentations.
• Ensures that all menus and catering materials are professionally prepared and presented.
• Enforces safety standards with team members. Ensures safety problems are corrected to present staff injuries.
• Ensures sanitation standards are enforces. Develops and implements routine cleaning procedures for al areas of responsibility.

Human Resource Practices

• Directs and trains staff for excellence in the service aspects of catering services.
• Institutes programs for orientation and training of staff to ensure job competence and adherence to service standards.
• Adheres to the human resource policies and procedures of the facility. Treats team members with fairness and respect.
• Participates in hiring, orientation, performance appraisals, and discipline of staff.
• Communicates to staff regularly, both formally and informally, holds team meetings frequently to ensure staff awareness.
• Serves as a role model for team members by maintaining standards for appearance, dress, attendance, and professional behavior.
• Works necessary days and shifts to oversee the catering events.
• Maintains a plan for self-development and professional growth.

Qualifications:

• Five or more years of professional experience with three or more years in a catering management role.
• Strong planning and organizational abilities; ability to meet deadlines.
• Strong leadership, communication, and team management skills.
• Proficiency in Microsoft software programs.
• Bachelor’s or Associate’s degree in Hospitality Management, Culinary, or related field.

Benefits:

• FREE meal during your shift.
• 20% discount on any food purchase at Eat’n Park, Hello Bistro, The Porch, and Parkhurst Dining.
• Paid time off.
• Access to continuous development with Smile Universe.
• Eligibility for 401k, vision, dental, and medical plans.

Physical Demands and Working Conditions:

• Lifting objects up to 30 lbs.
• Bending, reaching, and grasping.
• Walking long distances.
• Exposure to high noise levels.
• Exposure to high heat and humidity levels.

Job Type: Full-time

Pay: $49,600.00 - $60,600.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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