Job description

Job Summary:

To support the current operations of the office/clinic by providing services to patients by answering telephones, scheduling appointments and performing varied clerical duties and clinical duties.

Essential Functions:

COMPLETES REQUESTS

• By scheduling and confirming appointments of scheduled patients, in person or on the telephone.
• Answering or referring inquiries.
• Call routing, scheduling patient appointments and maintaining appointment schedules.
• By coordinating the staff care of the patient as required prior to physician visit.

OPTIMIZES PATIENTS’ SATISFACTION AND PROVIDER TIME

• By triaging patients registering and verifying patient information in computer system on arrival.
• Schedule follow-up appointments.
• Tests as needed.
• By providing patient education as needed.
• Assisting the physician in completing necessary paperwork for patients and other entities.
• Assist billing in ensuring physicians signs dictation for billing purposes for paper charts.

ENSURES AVAILABILITY OF TREATEMENT AND PATIENT INFORMATION

• By filing and retrieving patient records, or by scanning patient information into EMR system, verifying patients’ medication list in computer system for e-prescribing, entering all information into computer system and maintaining accurate patient information for billing purposes, coordinating information for hospital system for MR#, reporting all cancelled or no show appointments and record in patient paper or electronic chart, prepare patients’ paper or electronic charts.
• Generating physician schedule in the outpatient or clinic.
• Generating fee slips for physicians’ patients.
• Sending out new patient packets, handling managed care referrals.
• Verifying documentation in paper or electronic medical record after each physician visit.

MAINTAINS PATIENT ACCOUNTS

• By obtaining, recording, and updating personal and financial information, verifying demographics and insurance information with patient, verifying insurance information with insurance company, verifying patient has referral.

OBTAINS REVENUE

• By recording and updating financial information.
• Scanning all insurance cards prior to physician visit.
• Collect co-pays or deductible as directed by billing department.
• Assist patient and billing department in making financial arrangements and payments for physician services.

PROTECTS PATIENTS’ RIGHTS

• By maintaining confidentiality of personal and financial information.

MAINTAINS OPERATIONS

• By following policies and procedures.
• Reporting needed changes.
• Organizing, maintaining electronic medical records or by filling of medical records, running of clinic and physician schedules and distributing to staff and departments as needed.

COMPLETES PATIENT CARE REQUIREMENTS

• By interviewing patients, taking and recording vital signs.
• Verifying or updating medication list.
• By preparing treatment rooms.
• Performing medical treatments and therapies as directed by the physician.
• By completing documentation in patients’ charts.
• By assisting with procedures.
• By triaging patient call.
• By providing patient education as needed.
• By providing accurate prescription requests and or approved refills, defined by the practice, and submit to provider for approval.
• By contacting patients with results of tests such as labs, x-rays, etc. as directed by the provider.
• By conducting pre-visit planning by reviewing and updating the patients medical record prior to their appointment to ensure results were reviewed by the provider and corresponds with the provider to ensure needed services are identified for the patient.
• By ensuring medical waste is disposed of properly per practice policy.
• By maintaining, disinfecting, and running quality checks on any devices used on patients.
• By reviewing the EMR’s clinical inbox and completing the necessary task/request and clear the messages.

OTHER DUTIES AS ASSIGNED

Qualifications:

Education

• High School Diploma required

Work Experience

• 1-2 years of experience in a physician office required
• Clerical training and routine data entry skills required

Licenses / Certifications

• Medical Assistant certification required

Skills and Abilities

• Cooperative, flexible and trustworthy.
• Maintain medical and professional ethics.

GOOD SHEPHERD'S UNIVERSAL FLU PROGRAM

As a health-care provider, we have a professional and ethical obligation to protect our patients and residents from developing further complications.

GOOD SHEPHERD'S UNIVERSAL FLU PROGRAM

To protect our patients and residents, Good Shepherd requires influenza (flu) vaccinations for all Associates, licensed independent practitioners, contracted, agency and temporary employees, students and volunteers.

***Important Note: Good Shepherd Penn Partners is a drug and tobacco free work environment. As a result, candidates selected for employment may be subject to a drug screen test, which includes nicotine. Good Shepherd and Good Shepherd Penn Partners also requires the COVID vaccination for all employees.***

Good Shepherd is an Equal Employment Opportunity employer and does not discriminate in its hiring or employment practices. All qualified applicants will receive consideration without regard to their race, color, creed, religion, national origin, age, disability, sex, sexual orientation, veteran status or any other characteristic protected by State or Federal law.

Job Type: Full-time

Benefits:

• 403(b) matching
• Continuing education credits
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Pet insurance
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• medical assisting: 1 year (Preferred)

License/Certification:

• CMA certification (Preferred)

Work Location: One location

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