Job description

JOB DESCRIPTION

Job Description

· Technical Certification: CCVP with at least 3 to 5 years of experience.

· Basic understanding of CUCM, IM&P & Cisco unity connection version (N-1).

· Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.

· Good understanding of Unity Connection Voice mail services.

· Good understanding of VoIP, MGCP, H.323 and SIP services.

· Good communication skills.

· Open for 24x7 availability

· Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.

· Expert level experience in handling Cisco IP telephony Network Infrastructure.

· independently resolve tickets within SLA

· Adheres to standard operating procedures / work instructions.

· Follow the escalation process.

· Follow the shift hand-over process.

· Update work logs

· Update the knowledge base.

· Technically upgrade across versions of environment when required.

· Ticket Monitoring

· On - call support

· Opening Bridge Call

KEY TECHNOLOGIES:

· CUCM, IM&P & Unity connection

· SIP, MGCP and H.323 gateways.

· Oracle SBC basic understanding and troubleshooting

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Must be capable of working independently, while at the same time demonstrating a collaborative work style. Must possess a high degree of accountability, and commitment to meeting customer and management expectations.
• Expert level experience in handling Cisco IP telephony Network Infrastructure.
• Deep understanding of Unified Communications and Video conferencing, including but not limited to: Cisco Unified Communications Manager (11.X , 12.X,14.X ), Unity Connection, IMP, Expressways, Jabber Client, SIP, H.323, MGCP ,SCCP ,QoS and Voice Gateways, Oracle SBC , Intrado E911 Gateways.
• Deep Understanding of Voice Gateways configuration (ISR, ESR Routers and Analog gateways) , Trunks, E1/ T1(CAS,CCS), FXS /FXO etc.
• Understanding of UCS technologies and Virtualization technologies
• Responsible for upgradation of UC applications and end points like CUCM, CUC, IM&P , Jabber Clients etc.
• An understanding of network switching and routing as it relates to Unified Communications.
• Monitor effectiveness and efficiency of existing systems; assist with development and implementation strategies for improving the efficiency, reliability and performance of these systems.
• Troubleshoot/Resolve escalations of Collaboration/Video issues; prioritize and respond to Service Desk tickets as appropriate!
• Ability to act as a resource for Unified Communications/Video problem resolution, research issues or effectively escalating for timely resolution
• Lead architectural and engineering services for Cisco Unified Communications, Collaboration environments including new office builds, office moves, hardware and software upgrades, integrations with other systems, enhancements, etc.
• Participates in product evaluations, systems testing, certification, and product lifecycle management.

Job Types: Full-time, Contract

Pay: $41.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Phoenix, AZ 85003: Reliably commute or planning to relocate before starting work (Required)

Experience:

• CUCM: 5 years (Preferred)
• IM&P: 5 years (Preferred)
• CISCO: 5 years (Preferred)
• Oracle SBC: 4 years (Preferred)
• MGCP: 4 years (Preferred)
• Cisco IP: 5 years (Preferred)
• Voice engineer: 5 years (Preferred)
• cisco voice engineer: 5 years (Preferred)
• Oracle SBC/Intrado: 5 years (Preferred)

License/Certification:

• CCVP (Required)

Work Location: One location

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