Job description

Position title: Client Service Associate/Manager

PositionDescription:

Step into an instrumental role. Help conduct the smooth operation of a fast-paced—and friendly—financial planning office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. Assist in daily business operations.

Assist financial advisor(s) and associate financial advisor(s) in managing and organizing office work flow with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.

This role provides client relationship support through interacting directly with clients to ensure accurate account set up and through acting as a liaison to answer client questions. The role will also perform other practice management tasks relating to client service as needed. Responds to ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects such as organizing a client seminar.

Responsibilities and Time Allocation – Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.

Position Functions:

50% Business Management

• Familiar with Microsoft Office applications such as Word, Excel, Powerpoint, Outlook

• Work with home office to ensure accurate account setup and resolve issues

• Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts

• Maintain files and records in accordance with the records retention policy • Perform other allowable duties as assigned by the financial advisor(s) and associate financial advisor(s)

• Provide insight and recommendations to effectively use key tools (MOD, Go Social, Advisor website, etc.) that help lead to results in practice

• Order supplies and other office related items

• Manage equipment and facilities including equipment maintenance

• Review work methods and procedures for possible quality improvements and efficiencies; implement them when appropriate

50% Client Care

• Call clients or prospects to set up meetings or appointments

• Prepare agendas and forms for appointments

• Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts

• Conduct client appointment reminder calls and check-in calls on follow up items

• Prepare correspondence for advisor signature

• Copy and follow-up with home office on related issues

• Maintain client management system

• Answer unsolicited calls from prospects to schedule appointments or refer to advisor

• Write notes or letters to clients on personal letterhead of administrative nature only and handle client appreciation

• Attend and participate in client meetings if necessary

• Coordinate client appreciation events and seminars

• Set up clients on the Secure Site, enroll in Total View, conduct meetings to educate clients about features of the tool

Key Traits of a Successful Client Service Associate/Manager

• Direct attention to detail and organization

• Effective communication with clients and other advisors/staff

• Effective and efficient time management

• Polite and clear phone manner

• Ability to multi-task

• Ability to adhere to rules and regulations as stated and required by advisor, Ameriprise Financial

• Ability to support and provide guidance for compliance within the advisor’s practice • Positive attitude and sincere willingness to constantly learn and grow

Education and Other Designations:

• College associate degree or higher

• 2+ years of similar experience

• Already have or be able to study for and pass exams for federal and state licenses and registrations for securities, including Series 7, Series 66, and State life, accident, and health insurance licenses

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Garden Grove, CA 92845: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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