Job description
Full time
Formulates and executes service strategies to increase users and usage targets for assigned accounts.
Primary Responsibilities:
- Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals.
- Establishes long-term relationships with customers and identifies up-sell opportunities.
- Proactively monitors account health and crafts engagement strategies.
- Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products.
- Crafts and gains client buy-in on onboarding plans.
- Communicates with clients on a regular basis to maximize product usage, including on-boarding training of new employees to their firm.
- Conducts training sessions for users.
- Identifies potential leads within existing client organizations.
- Helps clients set up alerts, dashboards, and more.
- Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.
- Develops deep knowledge of clients and accounts to enable relationship building.
- Assists with closing of sales.
- Participates in special projects and performs other duties as assigned.
Job Requirements:
- Knowledge of assigned market (e.g. law firms, tax & accounting, corporations) preferred.
- Proven ability to prioritize accounts and manage multiple projects and activities to meet business’ objectives and deadlines.
- Excellent verbal and written communication skills; experience in presentations to internal and external stakeholders.
- Strong analytical, organizational and interpersonal skills.
- Ability to travel to within assigned territory.
Desired Skill Sets
- Strong product and industry knowledge
- Client-first mindset
- Service-oriented
- Flexible
- Self-motivated
- Proactive
- Collaborative
- Sales oriented
- Growth and results oriented
Education and Experience:
- Bachelor’s degree with coursework in business, marketing, sales or related field or equivalent experience.
- Minimum 2+ years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
- Account Management experience preferred.
Special Requirements:
- N/A
Bloomberg Industry Group IS AN EQUAL OPPORTUNITY EMPLOYER
and fully subscribes to the principles of Equal Employment Opportunity. Bloomberg Industry Group has adopted an Affirmative Action Program to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, marital or familial status, pregnancy, childbirth, or related medical issues, genetic information, disabled veteran, veteran, a veteran of the Vietnam Era, or any other classification protected by law.
INDG requires all employees to be fully vaccinated for COVID-19 as a condition of employment.
Prospective and/or new employees will be required to adhere with INDG's vaccination policy. All INDG employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement but must have an approved exemption prior to the start of their employment.
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