Job description
- Serves as the primary contact for service requests and technical support of Bank clients resolving a variety of client operational issues or bank transaction inquires.
- Receives requests through various channels and generates resolution by navigating, researching, or escalating the issue typically guided by precedent and/or established procedures.
- Accountable for facilitating and positively influencing the client experience by effectively communicating and delivering accurate resolution.
- Provides client information on their financial business needs in timely manner.
- May also be responsible for influencing client adoption of online tools.
- Performs assigned functions under regular supervision and may have worked reviewed to ensure all regulations, procedures, and polices are adhered to.
- This position is primarily working with the email team.
Job Type: Contract
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Banking: 1 year (Preferred)
Work Location: Remote
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.