Client Services Assistant

Works closely with Senior Client Services manager to provide IT and customer support to pCare’s clients. They will be responsible for troubleshooting and maintenance of various pCare systems. The Client Services Representative is responsible for supporting, configuring, and testing interactive hospital systems including:

Responsibilities:

• 
  Updating and configuring server, client, and broadcast components
• Troubleshooting and debugging software, hardware, and broadcast issues
• Documenting issues and updating internal knowledge bases
• Monitoring schedules and milestones
• Solving problems and facilitating progress
• Fostering communication between internal teams, management, and clients
• General maintenance of Interactive TV system, user and customer support, and general Audio Visual functions
• Interaction with users and hospital IT for user support
• Other duties and tasks as assigned

Skills and Experiences:

• 1+ years Computer/Information Systems experience, preferred
• 1+ years in a customer support position
• Good understanding of personal computer components
• Basic knowledge in Audio / Video broadcast helpful
• Basic Knowledge of television networks (RF, ATSC, and QAM preferred)
• Knowledge of Microsoft Office
• Highly motivated, dependable, detail-oriented individual with excellent written and verbal communication skills.
• Ability to deal with diverse personalities in stressful situations and work in a fast-paced environment.
• Ability to solve problems and facilitate progress.
• May require after hours on call support 1 Enter title - Date
• Work is performed in a standard office environment with minimal exposure to health or safety hazards
• Occasional travel may be required in our NY offices
• Position requires long periods of time sitting at a desk
• Position requires long periods of time walking/standing
• Position requires extended time using a computer screen, keyboard and headset.
• Must be able to physically lift 20 pounds
• Must be able to climb a 6 foot ladder

Company Overview

Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!

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