Client Solutions Team

Full Time
Florida
Posted
Job description
Wellness Plans are a convenient and affordable way to maintain every pets' preventive needs. The Wellness Plans are greatly discounted and allows pets to receive all services up front while paying them off at the discounted rate over a 12-month period. As the Wellness Plan Coordinator, you will ensure that all wellness plan patients are receiving their paid for services and in return we are receiving our payment for those services. These job duties will include but are not limited to:
  • Maintaining all Wellness Plan paperwork
  • Maintaining all Wellness Plan accounts
  • Entering payment information and setting up recurring payments
  • Running Wellness Plan Payments on the 1st,2nd 15th and 16th
  • Contacting all clients who have failed to pay
  • Maintaining Decline Wellness Plan Accounts/Collections
  • Handling all Wellness Plan Cancelations
  • Maintaining Accounts Receivable
  • Maintaining bi-weekly wellness plan revenue
  • Adding or changing credit cards
  • Scheduling appointments
  • Changing Payment Dates
  • Tracking daily Wellness Plans

As a Wellness Plan Coordinator you are expected to follow the hospital's mission and providing the best customer service to all of our clients while preforming all duties.

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