Job description

Broaden and deepen Clinical Trial Sourcing exposure to key strategic accounts, delivering exceptional service, responsiveness and technical ability whilst achieving divisional sales targets, focusing on comparator sourcing. Acting as lead point of contact for local site.

Key Responsible

• Champion and deliver world class customer service to clients in portfolio.
• Develop and execute account management plans for key strategic accounts, with a focus on broadening and deepening relationships.
• Devise strategy and plans with other senior members of the team to formulate best account management approach
• Work with Business Development and Head of region to set KPI for key accounts and review on a periodic basis.
• Proactively identify organic growth opportunities and coordinate the necessary involvement of all relevant personnel to execute.
• Arrange and attend client meetings with Business Development or other senior members of the team as and when necessary to aid business review and continual improvement of service.
• Understand, develop and upsell added value services (direct-to-site, DDLD, IITs, ancillaries) to key accounts.
• Interact and coordinate with Group staff members (Managed Access and Specialty Pharma) working on same client account to ensure an aligned approach to support the client relationship.
• Work collaboratively with internal support functions to identify opportunities to improve delivery timelines and overall client satisfaction.

Experience:

• Educated to degree level and preferably in a science related field.
• 5+ years direct project management experience at a Contract Research Organisation (CRO)/Contract Development Manufacturing Organisation (CDMO), Pharmaceutical or Biotech company
• Knowledge of the key principles of cross functional project management
• Proficient in use of web-based IT systems and Microsoft (MS) Excel, MS PowerPoint, MS Word and MS Project
• Excellent communication skills and ability to communicate effectively with all levels of an organisation
• Able to delegate, effectively prioritize own and workload of project team members
• Flexible and adaptable to changing situations

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Comparator: 3 years (Preferred)
• Pharmaceutical, Biotech, or CRO: 5 years (Preferred)

Work Location: Remote

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