Job description
Convention Services Manager
Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.
Your mission:
Should you choose to accept it…
Unique hybrid, just like celebrities before you…
The Convention Services (CS) Manager knows having many talents within the same industry leave naysayers envious. Part sales person, part events manager, they put the M in multi-tasking.
Using their tenured experience the CS Manager will sell and coordinate events in the hotel’s restaurants and dedicated event space to meet revenue goals. They are the leader of the pack with client relationships and community involvement and an exceptional collaborator within all hotel departments.
The CS Manager collaborates on service standards, food and beverage minimums and forecasting along with the Director of Catering and both are the partner in crime to the Director of Sales.
The Nitty-Gritty:
What exactly you will be doing…
In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests:
Through the usual functions (planning, site inspections, selling, up-selling and detailing) the CS Manager is responsible for booking events and meeting revenue goals. They set a high bar for the team by booking the highest quality business and motivate all to do the same.
The CS Manager is cool under pressure and specializes in problem solving (especially when it comes to client relations and event management). As a titan of the industry they are involved in networking organizations and a proud representative of Virgin Hotels. Through untouched relationships they know what is happening with supply, demand and market fluctuations.- Creation and distribution of banquet Event orders and group resumes. Serve as a liaison between the client and internal hotel operations to ensure a seamless event.
They will gather data and prepare strategic plans to meet annual revenue goals. Monthly forecasting preparation, development of banquet menus pricing and establishing revenue minimums will be the focus. Participation and co-facilitation in daily business review meetings as well as sales & catering meetings. Extensive knowledge of food and beverage, proper preparation and presentation of food and service standards are a must.
Organizing and leading pre & post-convention meetings with the hotel team (and sometimes the clients too) the CS Manager will anticipate client needs and special requests.
Along with the Director of Catering they are the first line of communication and can’t fanny around when they see potential problems, compliments or complaints. Our guest’s satisfaction is on top.
We live to learn. The CS Manager is open to developing their professional skills through Virgin Hotels organized training programs.
What qualities are we looking for?
You got skills? If you are able to perform the following, then you have come to the right place…
Great team player with the ability create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and of course, the sales & marketing and events team.- Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
- Strong communication and presentation skills to all levels of management
- Creativity and innovation are essential!
- Ability to think outside the box and approach all issues with a completely fresh approach
- Ability to anticipate needs and over deliver wherever possible
- Candidates must think on their feet and use their initiative to solve problems and deliver solutions
- Excellent customer relations, communication, presentation and organization skills of utmost importance
- Comply with all safety and health department procedures, as well as, all state and federal liquor laws.
- Able to change direction and work on multiple project aspects at once
- Enthusiastic, passionate, able to enthuse and motivate others
- Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
Background must-have:
Current, legal and unrestricted ability to work in the United States- Candidates must have previous hospitality experience. Hospitality could encompass; hotels, bars, restaurants, nightclubs, and other event spaces
- Minimum 2-3 years of previous catering/convention services experience
- Ability to clearly and pleasantly communicate in English with clients, guests, vendors, teammates/management, in person, in writing and on the telephone
- Proficient computer knowledge.
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.