Job description
Position: Coordinator, International Operations Team
Reports To: Senior Manager, International Operations Team
Department: WEX - International Operations
Who we are:
Why work with us:
The International Operations team serves as the primary point of contact for International Representatives who recruit for all of CIEE’s inbound work and professional exchange programs (Work & Travel USA, Camp Exchange USA, Internship USA, and Professional Career Training USA). The International Operations team is responsible for answering all inquiries and resolving operational issues relevant to these programs, resulting in sponsorship of over 25,000 foreign participants each year as the largest sponsor for U.S. Department of State BridgeUSA (J-1 Visa) programs. Tasks may include application status updates, invoicing/payment tracking, database related updates and inquiries, running reports, DS-2019 issuance/reprint requests, financial reconciliations and letters, participant status in the U.S., and other issues as they arise. The position works closely with the International Sales team, Participant Services team, J-1 Professional Exchange Programs team, and Host Employer Relations team, in addition to serving as a liaison for other departments within CIEE.
What you’ll do:
Diversity Matters:
As a condition of employment with CIEE, all new employees must comply with our COVID-19 Vaccination Policy which requires proof of full vaccination status, subject to any local laws or restrictions.
Reports To: Senior Manager, International Operations Team
Department: WEX - International Operations
Location: Remote
Who we are:
Council on International Education and Exchange (CIEE) is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.
Why work with us:
- You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
- You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by upwards of 25%. Our top-tier benefits include premium healthcare insurance, annual Company contributions to your retirement fund (up to 5%), generous personal time off (including vacation, holidays, and floating Fridays), and the full suite of insurance
- You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 26 countries. Additionally, we help international participants from over 130 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place
Who you are:
The International Operations team serves as the primary point of contact for International Representatives who recruit for all of CIEE’s inbound work and professional exchange programs (Work & Travel USA, Camp Exchange USA, Internship USA, and Professional Career Training USA). The International Operations team is responsible for answering all inquiries and resolving operational issues relevant to these programs, resulting in sponsorship of over 25,000 foreign participants each year as the largest sponsor for U.S. Department of State BridgeUSA (J-1 Visa) programs. Tasks may include application status updates, invoicing/payment tracking, database related updates and inquiries, running reports, DS-2019 issuance/reprint requests, financial reconciliations and letters, participant status in the U.S., and other issues as they arise. The position works closely with the International Sales team, Participant Services team, J-1 Professional Exchange Programs team, and Host Employer Relations team, in addition to serving as a liaison for other departments within CIEE.
What you’ll do:
Support sales and operational efforts for Exchange programs by working closely with teammates and International Representatives.- Run and analyze regular reports, as assigned, to support International Representative performance management.
- Provide superior customer service to International Representatives, answering a high volume of email inquiries with timeliness and troubleshooting problems related to systems, program regulations, financial statements, program applications and placements, and other issues as they arise.
- Review high volume of data for accuracy.
- Review annual compliance documents for accuracy.
- Review integrity and completeness of participant data.
- Update system data for Work Exchanges program contacts.
- Willingness to take on new projects and operational duties as assigned by both the sales and operational teams.
What you’ll bring:
Post-secondary degree required- At least 3 years of customer service and administrative experience
- International work or study abroad experience strongly preferred
- Ability to work across cultures
- Highly proficient in Microsoft Outlook, Excel, and Word
- Comfortable learning new technology and training others
- Excellent organizational and time-management skills
- Excellent interpersonal and communication skills
- Ability to maintain professional demeanor in a busy environment and within tight deadlines
- Very strong attention to detail (in reviewing both data and written documents)
- Ability to take initiative and maintain flexibility with job duties
- Team-oriented approach and ability to see the big picture
- Commitment to CIEE’s core values and mission
- Energetic with a strong work ethic
Diversity Matters:
CIEE believes that diversity matters and those professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.
Due to federal regulations, a background check will be conducted as a condition of employment
As a condition of employment with CIEE, all new employees must comply with our COVID-19 Vaccination Policy which requires proof of full vaccination status, subject to any local laws or restrictions.
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