Credit Representative

$17/hr + $300.00 SIGN-ON BONUS

HYBRID ROLE

Every Monday and Friday- Remote

Every Tuesday/Wed/Thursday on-site at Matco headquarters in Stow

SUMMARY

You will be responsible for servicing customers and franchisees in a call center environment. You will communicate with customers on financial matters.

In addition, you will input data to determine if a request for credit can be granted. You will interface with other team members or functional areas to assist customers with solving outstanding issues or problems.

WHAT YOU WILL DO

• Receive inbound calls to input data necessary to establish a line of credit or determine that credit cannot be extended
• Maintain professional interaction with all Matco Tools personnel, distributors, and customers at all times
• Build and maintain solid relationships with the above mentioned
• Maintain and promote a positive attitude while meeting productivity and quality goals
• Remain flexible and adaptable to changes in processes and work shifts
• Other duties as assigned

• High school diploma or equivalent G.E.D. required
• One year of experience in a credit-based call center environment preferred
• Must be able and willing to work 10:30 AM -7:00 PM shift and have reliable transportation
• Ability to carry out responsibilities with minimal direction and work well in a team environment
• Ability to adapt to an ever-changing environment that requires flexibility, especially around processes and shifts (which are subject to change and which can include some late evenings)
• Well-developed sense of urgency and follow through
• Strong problem solving skills
• Ability to communicate effectively via mail, email, and phone by utilizing proper grammar and phrasing

#LI-AN1

Matco Tools is a manufacturer and distributor of quality, professional grade automotive equipment, tools and toolboxes. We offer more than 13,000 products, sold primarily to professional automotive technicians through a network of franchised mobile tool stores. Matco is a franchising company, a distribution company, a financing company, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada.

Since 1979, the mission of Matco Tools has been to provide professional mechanics and auto enthusiasts with all the premium tools, storage and equipment they need to get the job done, while also offering best-in-class service and customer support. Our award-winning franchise program equips the company's network of nearly 1,800 independent mobile distributors to develop and maintain trust-based relationships with its customers. Consistently ranked among the top 50 in Entrepreneur magazine's Franchise 500®, the company continues to expand throughout the United States and Canada, adding several hundred mobile stores each year. Matco offers its franchise owners industry-leading training, on-going field support, pre-identified customers, and in-house financing. Those thriving in an innovative, supportive, energized organization where continuous learning is the norm will find themselves well rewarded.

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."