Job description
At AES, we raise the quality of life around the world by changing the way energy works. Everyone makes an impact every day in our small, global teams. Apply here to start an extraordinary career today.
QUALIFICATIONS:
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High school diploma or equivalent with one (1) year of experience in a similar position required.
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Computer skills and knowledge of other general office equipment is required.
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Must pass a Customer Service Representative test, including keyboarding, computer fluency and basic mathematics.
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Must be able to deal with customers and other employees in a courteous and efficient manner.
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Must work extended business hours, selected holidays and overtime as required.
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Must successfully complete the AES Indiana Customer Service Training program.
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Additional consideration will be given for any experience or training contributing to the applicant's ability to perform the job.
FUNCTION:
Handles routine customer account and credit inquiries by telephone in a courteous and efficient manner. Performs duties intended to assure customer satisfaction and accuracy of customer accounts. Within well established guidelines handles a variety of credit transactions, processes customer payments, provides extensions and/or makes payment arrangements in accordance with Company policy.
Performs other duties which may be requested by authorized personnel.
SUMMARY:
The AES Indiana Customer Service Center is a fast-paced inbound Call Center. Successful candidate will take calls from customers who have questions about their electric bill, service, and payment arrangements (including extensions) accurately and within established Company guidelines.
DURING TRAINING:
Must be available to work 40 hours per week throughout the 4-week training period. Training will be IN PERSON. Punctual, 100% mandatory attendance is required.
AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Safety comes first at AES. To protect the health and safety of our people, customers, communities and partners, and to provide and maintain a workplace that is free of known hazards, AES requires all newly-hired people or current AES people applying for U.S.-based role(s), to be fully vaccinated against COVID-19 or be willing to be fully vaccinated against COVID-19 by their date of hire. Except where prohibited by law or not specifically covered in a collective bargaining agreement, new hires and transfers will be required to provide proof of vaccination during onboarding and periodically thereafter. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.
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