Job#: 1306051

Job Description:

Client Service Specialist

If interested, please send an updated resume to kcatterton@apexsystems.com

Location: Hybrid - must be comfortable commuting to office 1 day/week in Alpharetta, GA

Start Date: 12/5 - 6 month contract with strong permanent potential

Pay: $26.50/hr - paid weekly

Basic Function

As a SR Client Service and Product Specialist, you will be responsible for servicing Wisely Accounts and Distribution clients within Wage Payments in a call center environment. You will be providing support on client day-to-day operations and client initiatives.

Essential Responsibilities

• Act as first level support and subject matter expert for clients and other client service representatives
• Respond to emails and incoming calls from clients while providing resolution.
• Use CRM system to document client interactions and problem resolution.
• Ensure clients are aware of compliance guidelines with each interaction.
• Educate clients on product features and functionality
• Possess detailed knowledge of policies and procedures with a broad understanding of the client operation.
• May provide training support for all new hire service personnel.
• May coordinate the rollout of client-specific procedures within the service center.
• May help build and maintain knowledge sources.
• Act as liaison between clients and internal departments to communicate, research, and investigate client issues.
• Analyze data and workflows to determine root causes and make recommendations to gain efficiency.
• May negotiate with clients to reach a satisfactory conclusion from a business/client perspective.
• Provides research and consultative service support to internal and external clients.

Qualifications

• Education: BS/BA degree preferred in Business Administration and/or equivalent experience and training.
• Experience: 3-5 year's experience with payroll processing and/or Paycard products. Complete functional expertise with particular emphasis on researching and resolving related problems and coordinating complex transactions involving payroll processing, Service and production. Previous call center experience is highly encouraged. Excellent oral and written communication skills. PC skills a must to include proficient use of various Windows Applications (e.g. Word, Excel). Ability to follow operating procedures and instructions.
  • Generic Skills: Must be able to work well under pressure while maintaining a professional demeanor. Ability to apply mathematical and accounting principles to resolve errors. Ability to multi-task is essential.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Employee Type:
Contract

Location:
Alpharetta, GA, US

Job Type:
Engineering and Technicians

Date Posted:
October 25, 2022