Job description
Primary responsibilities include appointment scheduling and management of call systems for all patients. This position is eligible for cross training at check in/check out stations to assist with front desk coverage as needed.
SCHEDULING
- Daily monitoring of scheduling call queues and answers calls, processes scheduling need or transfers call accordingly (triage, refill line etc.).
- Schedules appointments including contacting patients (as provider indicates) for follow up treatment or same day appointment including recall/reminder reports.
- Manages cancellation of schedules and rescheduling of appointments.
- Screens new patients following established financial guidelines; sets up new patient accounts entering information into PM system.
- Schedules appointments for all internal clinics at FHC, reviewing necessary pre visit preparations with patient (i.e. no food after midnight etc.)
- Collection and verification of insurance for established and new patients.
- Maintain scheduler inbox in EHR system for missed appts, sending letters or calling patient to reschedule appointments as requested by provider.
CROSS TRAINED/CHECK IN – CHECK OUT FRONT DESK
- Check-in and Check out patients updating EHR to show arrival or leave status.
- Collection of patient paperwork, demographic information, insurance entry.
- Collection and posting of co-payments and/or past due balances and reconciling cash drawer, receipts and charges at end of day.
- Provides interpretation for Spanish speaking patients at check in/check out.
- Schedule all follow up appointments as indicated by provider including internal specialty clinics at FHC.
This job description is a general description of the essential job functions. It is not intended to describe all the duties the Bilingual Scheduler may perform.
EDUCATION and/or EXPERIENCE:
Minimum Qualifications.
High school diploma or equivalent, two years of relevant experience, or comparable combined education and/or experience required. Medical office experience preferred.
COMPUTER SKILLS:
Must have above average computer skills, Allscripts EHR/PM experience preferred.
COMMUNICATION SKILLS:
Must have excellent communication skills as the front line representative to the public.
FOREIGN LANGUAGE SKILLS:
Ability to speak Spanish preferred.
ADDITIONAL INFORMATION:
- Actively supports the Division’s work philosophy and continuous quality improvement activities.
- Ability to prioritize workload (patients on phone and at your desk, posting to be done, staff wanting assistance, etc.) and accomplish routine tasks independently required.
- Understanding of reimbursement issues including diagnosis and procedure coding preferred.
- Ability to discover and correct basic errors.
- Position requires the ability to appropriately and professionally handle multiple and competing priorities.
- Demonstrates appropriate service orientation in all interactions within the organization and with clients, patients and visitors.
- Must be a team player.
- Must demonstrate discretion in dealing with medical, fiscal and personnel information as is appropriate to position.
SCHEDULE:
Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.
KEY COMPETENCIES:
- Integrity and Accountability - Instills trust through own actions and follows through on commitments. Demonstrates high standards of ethics and treats others fairly and consistently. Establishes clear expectations for self and others to achieve stated goals and objectives. Exemplifies conduct congruent with MAHEC values and professional guidelines.
- Relational Skills - Possesses high degree of self‐awareness. Recognizes and understands one's own and others' emotions and manages them effectively to respond appropriately, achieve intended goals, and relate well to others.
- Collaboration – Fosters commitment, team spirit and trust. Consistently develops and sustains collaborative working relationships, including across functions and departments. Fosters an inclusive culture of respect for individual and cultural differences.
- Resilience and Adaptability - Deals effectively with pressure while maintaining focus and remaining optimistic under adversity. Is open to change and new information, adapting rapidly in response to changing conditions and unexpected difficulties. Solicits and acts on feedback, learning from experience. Willing to compromise.
- Service Delivery – Places patients and colleagues at the center of priorities. Possess a high sense of urgency and ownership in solving problems. Looks for and identifies opportunities to enhance the level of service you and your team provide to others.
- Conflict Resolution – Knows how to uncover and resolve conflicts and disagreements in a positive and constructive manner. Maintains positive relationships and a professional and respectful attitude even under difficult circumstances. Helps people reach agreement.
- Diversity, Inclusion + Equity - Seeks out cross-cultural experiences that encourage awareness; seeks feedback from diverse stakeholders. Ensures equity mindset to carry out mission in culturally relevant ways.
SPECIFIED SKILLS
- COMPUTER
- Advanced computer skills as related to working with medical office software program(s)
- Experience with Electronic Health Records
- FOREIGN LANGUAGE
- Ability to speak Spanish strongly preferred.
- OTHER
- Knowledge of medical office functions including business office work flows
PHYSICAL DEMANDS
- Not Applicable.
EDUCATION AND EXPERIENCE
- MINIMUM QUALIFICATIONS:
- Any combination of education and experience equivalent to the following: High school diploma or equivalent, two years of relevant experience, or comparable combined education and/or experience required.
- PREFERRED QUALIFICATIONS:
- Previous experience in a medical office/clinical environment preferred.
Throughout the COVID-19 pandemic, MAHEC has worked tirelessly to promote evidence-based practices across our entire organization. With this in mind, all MAHEC employees and learners will be required to receive the COVID-19 vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. Black, Indigenous, People of Color and Spanish/English bilingual persons are strongly encouraged to apply.
With this in mind, studies show that women, gender diverse, and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.
If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to
AskTalent@mahec.net
for support in your job search process. You could be the talent we are seeking for this or other opportunities.
MAHEC is a certified Living Wage employer through Just Economics of Western North Carolina. We offer excellent benefits and are committed to creating a diverse, inclusive, and equitable workplace.
Starting hourly rate of pay for this position is
$17.27
and offer is based on experience, educational requirements and internal team equity.
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