Job description

Mission:

Since 1920, Eisner Health has operated as a quality focused non-profit community health center dedicated to improving the physical, social, and emotional well-being of the people in the communities we serve.

Quick Facts:

Eisner Health is seeking an experienced Customer Communications Representative to join our team! Under the supervision of the department supervisor, the incumbent will assist patients needing appointments. Incumbents in this position are expected to support all organizational expectations including, but not limited to; customer service, patient's rights, confidentiality of information, the environment of care and Eisner Health initiatives. This includes, but is not limited to:

• Answers all incoming calls timely based on standards set by the Center and directs the calls to appropriate departments or staff.
• Answers questions regarding clinic services and appointment-related information; directs questions to appropriate staff or department.
• Makes appointments for all clinical and support services. Patients may make an appointment on their way out after a clinic visit or by telephone.
• Cover all the departments’ call and appointment desk as needed.
• Confirms appointments for the coming day(s) by calling patients or by sending them notices in the mail.
• Cancels appointments as needed as directed by her supervisor or the Chief Operating officer.
• Check providers schedule daily.
• Take messages and directs them to the appropriate department.
• Fax/Filling and Data Entry.
• Verify patients insurance (medical HMO only).
• Mails out registration forms to new patients prior to their appointment date.
• Prints appointment schedules for the next day(s) and provides copy of the schedule to all appropriate departments and staff.
• Weekly and Monthly appointment reports.
• Greets and directs patients and visitors coming in to the Center; answer their questions appropriately.
• Provides input to his/her supervisor on areas or issues that could improve his/her department.
• Notifies his/her supervisor or the Chief Operating Officer when waiting time for routine appointment is more than two (2) weeks.
• Maintains a professional, friendly and courteous attitude in the performance of his/her duties.
• Handles patient information with utmost respect and confidentiality.
• Handles miscellaneous assignments as directed by his/her supervisor.
• Supports the Center’s mission of quality care and patient satisfaction.
• Assist providers with questions regarding schedules.

Requirements and Qualifications:

• Must possess a high school diploma or equivalency.
• Knowledge of medical terminology.
• Ability to read, write, and speak English and Spanish.
• Experience with multi-button telephone, computer and other simple business equipment; must learn the Center’s computer and telephone system within three month of hire.
• Must learn procedures in appointment and telephone operator within three month of cross-training.
• Must demonstrate excellent telephone and customer service relation skills.
• Must be able to work evenings and Saturdays.

Benefits:

• PTO Accrual rate of 7.08 hours per pay period (26 pay periods per year).
• 9 Paid Holidays.
• 40 hours of paid Jury Duty time per year.
• Medical, Dental, & Vision insurance (PPO option available).
• Flexible Spending Accounts (Healthcare, Dependent Care, & Transportation).
• Health Savings Account
• Employer-Sponsored life insurance & long term disability.
• 30 covered visits per year for Chiropractic or Acupuncture visits.
• 401k plan with 3% employer contribution

EEO Statement:

Eisner Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Eisner Health does not discriminate on the basis of race, religion, color, sex, gender identity, gender expression, sexual orientation, age, disability, national origin, or veteran status.

Job Type: Full-time

Pay: $17.35 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Los Angeles, CA 90015: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Language:

• Spanish (Required)

Work Location: In person

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