CUSTOMER ENGINEER

Full Time
Grinnell, IA
Posted
Job description

CUSTOMER ENGINEER - This is a contract to hire after 6 months.

Skillset:

Onsite IT Support work

Vaccinations required

2+ yrs relevant experience

IT End User support: Window's based desktop/laptop, printers, Monitor, keyboard, mouse, MS Office Applications, smart hands for networking team, internet connectivity issues, etc.

Some PC OS Image loading, OS & Software patching, firmware updates

Experience working with a Ticketing system such as ServiceNow

Strong troubleshooting methodology, Critical thinking skills, problem-solving, Time management

Reliable, task oriented, sense of urgency, wants to learn/grow

Strong End User communication skills

High school diploma minimum

Update Ticketing System via ServiceNow based on priorities, severities, escalations, updating and closing tickets

Work with Union people as necessary

Optional

Mac computer support is very beneficial

Certs: A+, Network+, etc.

PTYTECH is an IT staffing firm working to simplify the connection between innovative companies and reliable tech talent. Founded on the basis of providing our clients and candidates confidence in their next hire or career opportunity, our staffing experts work diligently to place IT professionals quickly and at the most affordable cost on the market. Our average placement time of 48-72 hours combined with our very low attrition rate result in lower project deployment costs for our clients. Additionally, we ensure that we vet the organizations that we work with just as thoroughly as we do our candidates, optimizing these professionals for success in their new roles.

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