Job description

***WEEKEND AVAILABILTY IS A MUST!!!! Will get two days off during week

Locally and family owned newly remodeled La-Z-Boy Home Furnishings and Décor. We are looking for a friendly Customer Experience Desk employee to join our team!

In this position, you will be responsible for different receptionist and clerical duties at our location.

As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while at La-Z-Boy of Springfield, MO.

Desk Representative duties and responsibilities:

* Keep front desk clean & tidy
* Greet, communicate with and welcome guests
* Answer all the customers' questions and address their complaints
*Take payments, use POS system
* Answer all incoming calls, redirect them when needed
* Answer all emails and forward them as needed.
* Receive letters, packages and send them to appropriate destination
* Prepare and manage outgoing mail
* Monitor office supplies
* Make supply orders when needed

Front Desk Representative requirements and qualifications:

* 3-5 years of experience as Front Desk Representative or similar role
* Hands on experience with office machines (for example fax, printer etc.)
* Good knowledge of office management and bookkeeping
* Excellent knowledge of MS Office (especially Excel and Word)
* Sense of ownership and pride in your performance and its impact on company’s success
* Critical thinker and problem-solving skills
* Team player
* Good time-management skills
* Great interpersonal and communication skills
* Customer-oriented mindset
* High School diploma; any additional diploma will be considered as an advantage

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Shift:

• Day shift

Weekly day range:

• Every weekend
• Weekend availability

Education:

• High school or equivalent (Required)

Work Location: In person

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