Job description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

When you grow, Chubb grows. If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Chubb Personal Lines. We’re looking for Customer Service Professional to work either in our Whitehouse Station, NJ, Bethlehem, PA and O’Fallon, MO offices. This role is for people who want to provide our agency partners the best-in-class service experience they want and deserve!

You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Property and Casualty Insurance principals, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that offers plenty of growth opportunities, let’s talk!

Benefits

At Chubb, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. Chubb continually seeks to provide a workplace where everyone can be their authentic self. Through Chubb’s competitive benefits offerings and various training and development opportunities, we have you covered:

Flexible Work Arrangements and Business Casual dress
Comprehensive benefits including medical, dental, vision, life, company matched 401k, disability coverage, discounted stock purchase plan, flexible spending accounts, pet insurance, cyber security protection, employee assistance program, and more
Paid Time Off to use at your discretion for vacation, doctor's visits, personal appointments, etc.
Tuition Reimbursement
Adoption assistance and 529 college savings program
Paid Training and Licensures (for applicable roles)
Competitive Base Salary, and all team members are eligible for annual merit increase, bonus opportunities and employee recognition awards
Employee Resource Groups that support our diverse and inclusive culture
For more information, check us out at www.careers.chubb.com/global/en/north-america

Job Responsibilities:
Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
Maintain established levels of productivity, service, and quality standards within a fast-paced call center
Works collaboratively with team members, and business partners to provide a quality experience for our agents
Responsible for cross selling coverage to round out accounts
Work overtime as needed
Complete additional tasks and other projects/duties as assigned

Qualifications

Qualifications & Skills:
Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
Outstanding, effective, and service focused communication skills, both verbal and written
Proficient in computer skills, multi-application navigation and multi-tasking
Experience in a high-volume contact center with a strong focus on superior service is a plus!
Demonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners
Track record of success in managing competing demands, and problem solving while on the phone with customers
Property and Casualty insurance experience a plus
Chubb’s ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service
Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!

Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates, and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.
EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.

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