Chard Snyder, an Ascensus® company, is a top national third-party administrator of benefit solutions including Savings & Spending Accounts, COBRA, billing, document services, and FMLA leave administration. We provide expert benefits administration for employers of all sizes, ranging from a few employees to over 400,000. Chard Snyder delivers value to our clients and plan participants through a personal approach, flexibility, smart technology, and compliance focus. Our knowledgeable team provides dedicated personal service that makes life easier for all our stakeholders.

Ascensus is the largest independent retirement and government savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need future associates who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you! New and recent grads are welcome to apply!

***Position can be 100% remote anywhere in the US***

**Shifts available**

• 10:00 am - 7:00 pm EST
• 11:00 am - 8:00 pm EST

Section 1: Position Summary

The Customer Service Representative provides explanations regarding benefits and plan provisions to participants, client contacts and internal team members. The representative provides excellent customer service by interacting with internal team members, clients and participants through phone calls, emails and/or online chat and supports efficient administration of plans and department practices.

Section 2: Job Functions, Essential Duties and Responsibilities

• Examine, review, process, calculate and either: pay claims based on information, plan design, insurance filings, documentation and reports; OR administer payments based on plan information and documentation, in a timely manner
• Acquire and maintain knowledge of general health benefits, insurance carrier, company terminology and processes, especially for plans specific to assigned clients
• Review and interpret insurance plan documentation and itemized information or statements from various insurance carriers and healthcare facilities/providers.
• Comply with plan document provisions, regulations, guidelines and company procedures
• Assist participants, clients or other designated contacts with trouble-shooting, problems or questions via phone or email
• Enter claims or payment information into system and verify accuracy for processing
• Acquire and maintain knowledge of employee benefits plans and service offerings
• Maintain relationships through answering first line of phone calls, emails, and/or online chat from participants and clients in a friendly, courteous, professional and timely manner
• Interact with department team members
• Scan documents using copy/scan machine
• Provide administrative department support and team assistance as needed
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
• Assist with other tasks and projects as assigned

Section 3: Experience, Skills, Knowledge Requirements

• High school diploma or GED, or equivalent experience. An associate’s degree in a related degree program is preferred.
• Knowledge of tax-advantaged accounts and benefit plans, insurance, and/or claims or payments.
• Two plus years prior work experience in an office environment and with customer service and tax-advantaged accounts and employee benefit plans, insurance, and/or claims or payments preferred.
• Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fraction and decimals, and calculate percentages.
• Ability to read workplace rules/procedures and to use proper grammar and spelling.
• Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems. Advanced proficiency with Excel and database applications, including formatting and formulas is preferred.
• Ability to handle stressful situations regarding urgent customer needs.

We are proud to be an Equal Opportunity Employer

At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for retirement, education, and healthcare through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity—housed within our Core Values: People Matter. Quality First. Integrity Always.®

As a leading independent recordkeeping services partner, retirement plan third-party administrator, and government savings facilitator, we aim to hire associates who find pride in going to work every day knowing that they help more than 12 million people save for what matters.