Job description

Job Overview

We are hiring experienced Customer Service Associates to help us keep growing. If you're dedicated and ambitious, Express is an excellent place to grow your career. Don't hesitate to apply.

Responsibilities for Customer Service Associate

• Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have
• Participate in training opportunities provided by the organization or by outside entities
• Establish and maintain good rapport with customers by using positive language and anticipating their needs

Qualifications for Customer Service Associate

• 2+ years of previous customer service experience a plus
• Friendly and welcoming manner with clients and other members of the customer service team
• Extensive knowledge of the company's policies, procedures, goods, and services
• Familiarity with customer-relationship management (CRM) software programs
• Ability to explain complex concepts in a clear, simple manner to customers
• Strong command of written and verbal English
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Willingness to cooperate with customers and management to resolve any issues that may arise
• Type 40+ WPM and be efficient with Microsoft Excel, will be asked to take skills evaluations when you come into the office.

Job Types: Full-time, Contract

Pay: $14.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• Weekend availability

Ability to commute/relocate:

• Dayton, OH 45449: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.