Job description

• Staff & manage the front desk of Maddock Alumni Center.
• This is a highly visible position acting as the key contact person for the Alumni Relations department.
• The coordinator will serve as front-line liaison for all who visit Maddock providing information and assistance to walk-in visitors, telephone inquiries, mail and e-mail from alumni, Brown University staff, members of our local community and guests to Brown Will answer most queries directly, but may also refer people and or calls to appropriate person or department.
• Handle all appropriate front desk procedures; gather and organize information likely to be needed by other AR staff.
• Assist alumni with personal data by processing updates as needed, and assist with other departmental projects as needed.

Heavy customer service focus: email and phone with mostly alumni and with registering alumni for reunions answering questions on events and how to’s

Job Types: Full-time, Contract

Salary: $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Providence, RI 02903: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• customer service (Required)

Work Location: One location

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