Job description

Imperial Dade is the leading distributor of foodservice packaging, facilities maintenance supplies and equipment in the U.S. As a provider of customized supply chain solutions, the company serves customers in many business-to-business market segments including supermarkets, healthcare facilities, universities, and restaurants. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves more than 80,000 customers through a footprint of 80+ branches.

The Customer Service Representative will be interacting with customers, processing their orders, and providing information in response to customer’s inquiries, concerns, and requests about our products and services.

Monday through Friday from 8:30am until 5:00pm.

• Answer customer’s calls in a prompt, friendly and professional manner.
• Interface directly with customers either by telephone, electronically or face-to-face.
• Process orders, forms, applications, and requests.
• Assist in increasing sales and profitability to each account by suggesting new and complementary products to our customers.
• Optimize fill rates by providing subs for items out of stock or discontinued.
• Keep record of all backorders.
• Respond promptly to customer inquiries.
• Assist customers with special needs and requests (quotes, road net, special order, faxing of credit applications. etc.)
• Participate in all sales promotions and offer them to our customers.
• Communicate problems/needs to the customer service manager,
• Communicates information, problems, and customer request to his/her sales consultant]
• 2 years of previous customer service experience
• 3 years of experience using MS Office and familiarity with using software
• 3 years of data entry experience
• Excellent verbal and written communication skills
• Possess an outgoing personality with an eager attitude to help others

At Imperial Dade, we offer an exciting work environment and invite motivated and talented individuals with a passion for excellence to join our team. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, 401K, Life Insurance, and a generous Paid Time Off Package.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit-based factors.

Job Type: Full-time

Pay: Up to $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Jersey City, NJ 07306: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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