Established in 1984 as Midwest Air Technologies, Inc. (MAT Holdings, Inc.) is a $1.2 billion multi-national company with manufacturing operations, distribution centers, and sourcing offices worldwide. The company’s core businesses include the production, sales, and service of products in the fencing and hardware, automotive, and power equipment sectors. MAT is a family of companies and products offering countless opportunities enabled by our global presence in 12 countries and 14,000 employees.

Manage MAT inventory at the customer service level. Serves as a resource for other members of the Customer Service team by offering assistance with inventory tracking.

Principal Responsibilities

• Receive customer orders by Email and EDI.
• Maintain database records of customer profiles and prepare and maintain status reports.
• Verify and maintain customer information in SAP.
• Apply initiative and problem-solving skills in addressing customer complaints concerning product quality, billing, or service issues and referring these complaints to designated departments for investigation when appropriate.
• Develop a competent understanding of all products offered by MAT.
• Interact with inside and outside sales teams to apprise reps of any customer issues.
• Interact with consumers to solve issues on air compressors or in need of parts.
• Handle certain accounts that are direct shipments, interacting with the Merchandising dept.
• Other duties as assigned.

• Excellent Computer skills-Experienced in Excel (Intermediate/ Advance level).
• Knowledge of SAP a plus but not required.
• Demonstrate outstanding verbal and written communication skills.
• Ability to multi-task.
• Ability to work independently and within a team.
• Detail oriented.
• Well organized and highly motivated.
• Ability to take and follow directions from management.
• Ability to take a project from A-Z with little direction.
• High school diploma or G.E.D.
• 1- 3 years related experience and training.