Job description

Paramount is seeking new remote customer care agents to start working on February 20th !! We are looking for someone who is experienced, driven, and has a positive attitude to work for a reputable clothing company and would love to grow the team with individuals who are sales driven and tech savvy!

If this is you, please read below and apply !! : ) After you have applied I will send you an email for the next steps in the hiring process.

Job Title:
Remote Call Center Customer Service Representative (100% Remote, Work from Home)

Pay: $15/hour (Paid Weekly!)

Training Hours (2 Weeks):

• 8:00 AM to 5:00 PM Eastern Time
• Permanent schedule will change after first 2 weeks of training!
• Off days are Fridays and Saturdays!

Schedule Availability after Training:
1p-10pEST Sun, Mon, Tues, Wed, Thurs (Fri and Sat OFF)

2p-11pEST Sun, Mon, Tues, Wed, Thurs (Fri and Sat OFF)

3p-12aEST Sun, Mon, Tues, Wed, Thurs (Fri and Sat OFF)

4p-1aEST Sun, Mon, Tues, Wed, Thurs (Fri and Sat OFF)

Responsibilities:

• First point of contact for customers via Phone, Email and/or Chat
• Communicate effectively in both written and verbal communication fluently
• Demonstrate strong customer service and sales skills to optimize the experience for each customer contact
• Identify and handle all customer inquiries completely and accurately via Phone, Email and/or Chat as determined by the business needs
• Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
• Educate, and recommend products to the customer maximizing opportunities to upsell or cross-sell company products and services
• Complete necessary documentation to manage customer complaints, uses and subsequent solutions
• Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines
• Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent
• Use technology tools as directed and within established guidelines
• Maintain confidentiality of the organization’s customer data
• Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required
• Participate in individual and team trainings and meetings to ensure knowledge is up-to-date

Requirements:

• Must have your own equipment to work from home (client can provide webcam and headset)
• Must have 1 year of call center or retail customer service experience
• Strong verbal and written communication skills
• Strong computer skills (Experience with Dual Monitor Screens, Windows-Based Systems)
• Ability to pass a background check within 48 hours of accepting the position
• Outstanding interpersonal and relationship building skills
• Ability to work flex schedule to meet business needs, including nights and weekends, from home.
• Excellent follow up and customer service skills required
• Ability to quickly and accurately multitask in a fast-paced environment
• Strong internet connection of a minimum of 100 Mbps preferred

#corp

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