Job description
WHAT WE OFFER:
- $18 p/h
- Opportunity for growth within the company
- ACA compliant benefits package and weekly pay
- Vacation and holiday pay based on hours worked
WHAT OUR EMPLOYEES DO:
- Correspond with agents, insured and third parties on a daily basis, including responses to emails, premium breakdown requests, and any complaints as needed
- Record all work on the Customer Service Database
- Complete follow-up work on all problems or inquiries received via telephone or written correspondence
- Maintain individual weekly desk count and production reports
- Process credit card payments
- Set up manual payment schedules and promissory notes
- Answer all incoming calls and communicate with customers via online chat and email
WHAT WE'RE LOOKING FOR:
- Four-year degree preferred
- Prior customer service / call center experience
- Personable and professional attitude
- Excellent verbal and written communication
- Ability to manage a high volume of inbound calls and work under pressure
- Experience with Microsoft Office Suite
TARGET SKILLSET:
Customer Service Representative, Call Center Representative
TRC Staffing is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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