Job description

We are currently recruiting for full-time remote Customer Service Representatives to process inbound calls for our call center. We are looking for energetic, customer centric, detail-oriented individuals who fit in well with our strong company culture. The qualified candidates must be able to work the 11:30am – 8pm CST shift. (Please adjust hours to correspond in your time zone.) This position is fully remote and can be done from the comforts of your own home.

POSITION RESPONSIBILITIES

· Answer a high volume of inbound sales calls generated through a variety of media channels from consumers interested in applying for pre-settlement funding

· Accurately document and present information regarding our products and services during phone interactions resulting in on-boarding of new customers

· Meet sales goals and key performance call center metrics while working accurately and efficiently

· Possess strong verbal and written communication skills with the ability to show empathy when addressing customer concerns

QUALIFICATIONS

• High School degree or equivalent, some college preferred

· 1-2 years previous experience in a high volume call center environment

· 1-2 years previous sales experience in retail, hotel, cellular, and other desirable

· Computer proficiency with minimum typing of 35wpm

· Must be able to handle a high call volume while maintaining high sales performance goals

· Experience using online chat in a high volume call center

· Ability to work in a team environment, follow call scripts and procedures, adapt to change and balance multiple priorities

• Excellent interpersonal, verbal and written communication skills required

• Bilingual in Spanish is a plus

• Must be able to pass thorough background investigation

· Must be available to work the 11:30am – 8pm CST shift

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Must be able to remain seated for long periods of time

· Available to work overtime and change shifts as required by business needs; including periodic weekends.

BENEFITS

Oasis offers competitive benefits that include health, dental and vision plans, paid time-off, and 401k with company match.

ABOUT US

When life gets hard, we make it easier! With over 15 years of experience, Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. We also provide medical lien funding through Key Health – a national leader in helping accident victims recover both physically and financially, by working with healthcare providers on lien solutions, billing and medical legal software, and pharmacy cards to eliminate patient out-of-pocket costs. Together, Oasis and Key Health work with more than 14,000 attorneys and maintain relationships with more than 10,000 physicians. Through these relationships, we help ensure consumers who are injured in an accident have access to great healthcare, as well as funds to cover life’s other expenses while waiting for a personal injury case to settle.

Oasis Financial is headquartered just outside of Chicago in Rosemont, Illinois, a stone’s throw from major public transportation and expressways. (We are just 2 ½ blocks from the blue line el train with a free shuttle that runs between the morning and evening rush hours.) We have a great team delivering a great product! With almost 250 employees and growing, we are proud of the excellent service we provide to our customers and the culture of respect and support we have for each other. Oasis is backed by Parthenon Capital Partners, a $3.5 billion private equity firm with an outstanding track record investing in business services, financial services and healthcare.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Customer Service: 2 years (Preferred)

Work Location: Remote

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