Customer Service Representative / Dispatcher
Full Time
Fairless Hills, PA 19030
Posted
Job description
Overview:
The primary responsibility of this position is to provide customer service to clients relating to the construction and concrete industry as well as aiding in the dispatch of ready-mix trucks to their sites. In addition, the position will handle sales and take customer product orders. The Customer Service/Dispatcher must be able to solve practical problems, communicate effectively and decisively with drivers, customers and with all levels of the organization.
Company Description
Through a combination of growth and acquisitions, Silvi Concrete has become one of the largest manufacturers and suppliers of concrete products in the Northeast, US. Today, the company manufactures concrete at multiple locations and supplies those plants with materials from its own mining operations and deep-water port facility.
Title of Position: Customer Service Representative / Dispatcher
Location: Fairless Hills, P.A.
Shift: 1st
The primary responsibility of this position is to provide customer service to clients relating to the construction and concrete industry as well as aiding in the dispatch of ready-mix trucks to their sites. In addition, the position will handle sales and take customer product orders. The Customer Service/Dispatcher must be able to solve practical problems, communicate effectively and decisively with drivers, customers and with all levels of the organization.
Company Description
Through a combination of growth and acquisitions, Silvi Concrete has become one of the largest manufacturers and suppliers of concrete products in the Northeast, US. Today, the company manufactures concrete at multiple locations and supplies those plants with materials from its own mining operations and deep-water port facility.
Position Essential Functions Responsibilities
Dispatching trucks.- Scheduling deliveries.
- Communicating via a two-way radio system.
- Providing customer service to drivers and clients.
- Inbound/outbound sales calls.
Qualifications
- Ability to work at 8 a.m. - 4:30p.m. but has flexibility for outside and overtime hours as needed
- Ability to work at least 2 or 3 Saturdays per month
- The successful candidate will have at least a High School education or equivalent, although a college education is preferred.
- This person needs to have excellent and clear communication skills (bilingual in English/Spanish is a plus)
- Be well-organized.
- Have strong customer service skills.
- Dispatching experience is a plus.
- Experience in the concrete/construction industry is also a plus.
No smoking is permitted on or within company property, including inside trucks, buildings, or anywhere on the premises.
Benefits
Medical, Prescription, Dental, Vision, 401K, Pension, Short and Long Term Disability, Life Insurance, Tuition Reimbursement, Competitive Pay, Overtime as necessary
The Silvi Group Companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
The Silvi Group Companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
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