Job description

ABOUT US: In 2018, Killingsworth Environmental was acquired by Anticimex, a vibrant and diverse international company with over 80 years of experience with state-of-the-art offerings to provide our commercial and residential clients with the most efficient, accommodating, and environmentally friendly service possible. Our vision is to be the global leader in preventive pest control. We are changing our industry and we want you to join us.

Job Summary:

As a Customer Care Specialist your job is to be the contact and face of the company for our customers. Your job is to provide awesome customer service in a timely, upbeat, and friendly manner. For many people, you are the first experience with Killingsworth Environmental, so making a great first impression is important in this role. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping the customer with their needs. After each interaction we want to make the customer feel valued and appreciated. If you love customer service in a fast-paced environment, then this is the job for you!

Supervisory Responsibilities: None

What you bring to the table:

• A knack for outside-the-box thinking and a love of problem solving & creativity
• First in line to handle a customer’s call. Answer billing questions, schedule services, address concerns
• Assist technicians with customer accounts. Make outbound calls regarding billing and setting up appointments
• Monitor emails and respond to customers via email in a timely fashion
• Delivery a great customer experience every time
• Deescalate calls or direct to the proper department for assistance
• Communicate closely with the field team, managers, sales team, and other departments
• Educate customers on service plans, minor pest knowledge, and general information on Killingsworth Environmental.
• Assist your teammates and managers whenever needed

Job Responsibilities

• Practice honestly, integrity, and passion every day
• Assist customer with a friendly, upbeat, and helpful attitude each time
• Resolve a customer’s call or email in a timely and accurate fashion
• Communicate and share information in a professional and kind manner among other teammates while following manager’s instructions
• Take the initiative to problem solve, research, investigate, and come up with solutions for both customers and teammates creative fashions
• Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Front, Pest Pac, and many other programs that are crucial to our Customer Care Center

Job Requirements

• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Two or more years of administrative/office experience (call center experience preferred)
• The ability to multi-task and thrive in a fast-paced environment
• The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer focused.
• Strong verbal and written communication skills
• Must live in North or South Carolina

Education and Experience:

· High school diploma or GED.

· Customer service experience required.

What we offer:

Health and Well-being:

o Cigna medical, dental, and vision insurance plan options to fit your individual needs including EPO & PPO

o Prescription drug program

o Flexible Spending Accounts (FSA) for medical and childcare expenses

o Health Savings Plans (HSA) available with qualified plans for medical expenses

Financial Security:

o Competitive compensation

o Safe Harbor 401(k) Savings Plans (Traditional & Roth) with company match

o 100% company paid short-term disability and life insurance (with options to buy up)

o Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Advancement & Work/Life Balance:

o Career path that leads to multiple businesses under the umbrella of our parent company Anticimex, to include mobility to Anticimex corporate

o A highly experienced team of professionals to work with including several PhD Entomologists, Board Certified Entomologists, and Associate Certified Entomologists

o Paid time off including eight paid holidays

o A peer-to-peer employee recognition program

o Prizes, giveaways, and advancement opportunities

o Network of peers to assist

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

Killingsworth Environmental is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

Local candidates to Charlotte, NC, preferred

Please note that Visa sponsorship is not available for this position.

Please no third-party agencies at this time.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
We follow all CDC guidelines.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: Remote

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