Location:

Tempe, AZ 85282: This position is temporarily remote but will eventually return to the office located at 2900 South Diablo Way as conditions permit.

We give you a world of potential

Computershare Loan Services is the mortgage footprint of Computershare, a global financial services company, providing end-to-end mortgage solutions. We support the complete life cycle of mortgage products and services and provide best-in-class solutions for investors, lenders, asset holders, and consumers. As trusted experts, we have decades of experience anticipating situations before they become problems and preparing solutions before they become necessary.

If you are a dependable, detail oriented, customer service professional who likes helping people find the right answers to their questions and concerns, we have fantastic opportunity for you in our Loan Servicing department.

Rewards as unique as you

At Computershare we know that happy employees’ equal happy customers. We give a lot because we ask a lot. As a Customer Service Specialist, you’ll be rewarded with a competitive compensation package, as well as health and wellbeing rewards that can be tailored to support you and your family.

• Start date October 10th
• $17 hourly paid biweekly $1500
• Sign on bonus given at 6 months of employment
• An incentive plan with an average monthly pay out of $400 -$500
• 10 paid holidays and 3 weeks of paid time off including a day each year to volunteer for a cause that is important to you
• $1000 employee referral program
• Extra Rewards from tuition reimbursement to employee share plans, employee discounts, and the ability to take your career anywhere

A role you will love

As a Customer Service Specialist you’ll begin your career with 7 to 8 weeks of training Monday-Friday from 8am to 5pm. During this time you’ll learn to navigate our systems while following a basic call script designed to engage our customers. You be given everything you need to ask the appropriate fact-find questions necessary to provide accurate information. Following training you’ll achieve work life balance with 10 paid holidays, 3 weeks of PTO, and a set M -F schedule between the hours of 5am and 5pm. Previous call center experience is preferred, but a commitment to bringing world class service is required.

What will you bring to the role?

• Customer Focus: Confident, friendly phone skills: Clear pronunciation and ability to present information in a logical/common sense manner
• Dependability: The ability the show up, follow though, and thrive in an environment committed to teamwork
• Mastery of multi-tasking: Typical tasks involve account research, functions on screen, remaining engaged with the caller
• Empathy: Some callers may have questions or concerns that are difficult to articulate, an aptitude for patience is essential
• Communication: Ability to speak and hear on a telephone system is a requirement and essential function.
• Experience: Previous experience in mortgage lending customer service a role preferred
• Administration: Basic computer navigation and trouble shooting skills like Microsoft Office and OutlookTechnology:

Strong ability to use technology – dual monitors, navigate multiple screens, basic trouble shooting and

Autonomy: The ability to work from home in a virtual environment, where you will need the following;10+ Mbps of high-speed internet connectivity (hotspot not acceptable). A personal landline or cell phone and quiet place to work

• Must reside in the Phoenix AZ area – required
• High school diploma or general education degree (GED) – required
• Dedicated personal landline or cell phone for usage during hours of operation - required

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Covid-secure

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment. Face coverings will be required when in an office per the Computershare COVID-19 Policy For US Employees. We will let you know if there are applicable state and local laws on vaccination and/or testing.

In most circumstances we are currently performing interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.