$500 Signing Bonus| Meaningful Work Helping Seniors| Great Benefits!

Era Living is seeking a full-time Customer Service Specialist to become the newest member of the Community Relations team at Ida Culver House Broadview, a beautiful retirement community /assisted living facility in North Seattle, WA. The Community Relations team is responsible for working with potential residents and their families who are looking for a retirement community. Together, they market the community through events and community outreach, use a consultative sales process, and provide strong customer service to potential residents and their families. The Senior Living Move Concierge will play an essential role in facilitating a smooth transition for new residents moving into our community.

This is a great opportunity for anyone looking to gain entry-level customer service, project management, and sales experience. This includes those starting out in their careers or looking to make a change into a new industry/career path.

Ida Culver House Broadview is close to several bus lines and has ample free street parking nearby. Available shifts will be scheduled Sunday through Thursday between 9:00am-5:30pm

Competitive Compensation and a Complete Benefits Package including:

• Company Sponsored Health Plan
• 401k with Generous Employer Match
• Vacation & Sick Leave
• Leadership & Longevity Bonuses
• Employee Discount Programs
• Employee Assistance Program
• Extensive Training Provided
• Discounted Employee Meals
• The advantages of an environment that supports your development and recognizes your achievements!

**Eligibility contingent on meeting requirements of each benefit (hours worked, age, etc.)

Primary Responsibilities:

This role supports the Community Relations staff in answering phones, greeting potential residents and their families, and acting as a liaison between community members, employees, general public and administration.

• Facilitates the move-in process with new residents, families and appropriate agencies, caseworkers, social workers, etc.
• Support new residents prior to moving in with downsizing resources, as needed
• Work with other departments to ensure apartment readiness for new residents
• Be primary point of contact for new residents on the first day in the community and coordinate with other departments to help ensure every new resident feels welcomed and supported
• Conducts tours, maintains relationships with potential residents, and generates interest in the community, as needed.
• Maintains accurate and current information in customer relationship management (CRM) database. Responds to internet inquires, as needed.

Knowledge, Skills, and Abilities:

• Computer literacy in Windows and Microsoft Office, required.
• Well-developed communication, organizational, and interpersonal skills
• Project management skills, a plus
• Strong customer service skills
• Ability to read, write, and communicate in English
• Ability to pass DSHS background check, required.

Education and Experience:

• High school diploma or GED required.
• 1-year office, sales, marketing, or customer service experience, preferred.
• Experience with a CRM software would be a plus.
• Must comply with the Washington State COVID-19 vaccination requirement for healthcare workers

About Era Living:

At Era Living and our eight retirement communities, our mission is to honor older adults by enhancing the quality of their lives. We are a diverse team of people from varied backgrounds, united by a passion for this mission. Every person in every job has the opportunity to make a positive impact on our residents’ lives.