Job description

MaxLiving is a network of franchised chiropractic offices and partnerships predicated on the scientifically based 5 core principles of wellness, called the 5 Essentials. We deliver on our vision through a group of related companies that provide educational seminars, doctor coaching programs, franchise opportunities, and products.

Job Summary:
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The mission of our Product Department is to put world-class resources in the hands of thousands of people around the globe to empower them to be healthy through the 5 Essentials of MaxLiving. This is an important position that effectively handles inquiries from customers, clients, and wholesalers via phone, email, and social media. This position is best suited for self-motivated, long-term minded, career-driven individuals who are ready for an opportunity in a holistic health environment. The Customer Support Associate is the main point of contact for product and order-related support, via inbound/outbound calls, emails, and live chat during business hours (M-F 8 am-5 pm).
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Job Functions (include but not limited to):
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• Primary contact point by store chat, email, phone, and Facebook for all order and product-related matters (phone orders, shipping issues, refunds, discounts, order tracking, returns, exchanges, online buying issues, dispute resolutions, recurring billing, etc.). This includes inbound and outbound contact.

• Working with and coordinating through our warehouse, shippers, consumers, clinics, and vendors to ensure product order accuracy for all orders.

• Up-selling and cross-selling on every phone interaction through the communication of current promotions, new products, related products, etc.

• Monitor internal company Facebook pages/groups and respond to product and customer service questions.

• Manage webstore chats coming from clients and customers and assist them with their needs.

• Resolve customer order discrepancies/questions/needs with a sense of urgency in a team environment.

• Assist the rest of the product and business development team in clerical, administrative, and marketing functions as needed.

• Collaborating with internal departments on various projects and needs within the network.

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Requirements and Skills:

Education and Experience

• Associate’s Degree or equivalent work experience required in the eCommerce sales field.

• Experience in Microsoft Office with an emphasis on Microsoft Outlook and Excel applications.

• Help product teams increase revenue by driving sales through customer support, product knowledge, promotions, recurring orders, and various sales opportunities.

• Self-starter with demonstrated ability to learn third party software applications.

• Proven professionalism and confidence in written, oral, and verbal communications in a sales environment.

• Professional commutations etiquette must be maintained at all times.

• Building and establishing relationships through various platforms of communication.

• Ability to make decisions and work independently with minimal supervision.

• Ability to manage priorities and time to be able to quickly change from one project/duty to another.

• Ability to rapidly learn our third-party software platforms.

• Strong working knowledge of Microsoft Office suite (Excel, Word, Outlook, and PowerPoint).

• Exceptional written and verbal communication skills.

• Proper phone etiquette and salesmanship. Previous phone sales/support experience is a plus.

• Strong attention to detail with exceptional follow through on various projects.

• Effectively handle complaints, evaluate options, and generate solutions within our network.

• Team player with flexibility and adaptability to embrace a diverse working environment.

• Travel to local events 2-4 times per year. Occasional weekend work needed at events.

• Detail-oriented with the ability to prioritize tasks, to-do lists and handle multiple action items simultaneously

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MaxLiving is centered on the principle that the optimal lifestyle can be achieved through five core, essential principles of health. If you are interested in working for a company that values wellness, preventative care, and fitness, we'd love to meet you.
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Physical Demands
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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 35 pounds.
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Work Environment (Company Culture)
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We promote a healthy and vibrant lifestyle through a mindset of taking control of your health; chiropractic care; proper nutrition exercise; and removing harmful toxins from your body. These 5 Essentials of healthy living are encouraged at every level of MaxLiving from our home office through our network of doctors across the country and around the world. We strive to be a workplace where people feel valued and encouraged to contribute. Organizational health and winning culture are top priorities for us. If you are driven to help people achieve their full potential MaxLiving could be the place for you.
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Benefits:

We provide access to a comprehensive benefits program including, but not limited to, medical, dental, life, paid time off, chiropractic and wellness care, and product discounts.
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MaxLiving is an equal opportunity employer.
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Work Remotely

• No

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• call center: 1 year (Preferred)
• customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: One location

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