Bankers' Bank is a fast-growing, state-chartered financial institution with over $1.5 billion in assets committed to assisting community banks with their payments and financial service needs for over 40 years. In addition to specializing in providing correspondent banking products and services to community banks we also provide bank holding company loans, commercial lending, leasing, secondary mortgage products, cash letter/cash management, investment trading, safekeeping and portfolio accounting, correspondent credit services, international services, bank card products, and risk management solutions. Bankers' Bank has offices in Madison, WI, Des Moines, IA, Chicago, IL, and Indianapolis, IN.

Bankers' Bank is seeking an engaging, professional Customer Support Associate to join our team in the Payments & Cash Management department of our Madison, WI headquarters office. This position provides banker to banker customer support to our community bank partners throughout the upper Mid-West, enhancing customer relationships through system support, daily transactions, and prompt, professional attention to customer needs.

Position Functions:

Customer Service:

• Provide excellent customer phone support using proprietary programs for assistance.
• Maintain customer relationships including documenting interactions and correspondence.
• Complete customer correspondence requests received via email or physical mail.
• Create transactions on behalf of customers.
• Be knowledgeable of the products and services offered in our department and bank wide.
• Assist with training and support of new customers, products and services.

Production:

• Perform daily posting of transactions to include account management and international money services.
• Perform exception processing and create reconciliation summary of account balances/postings.
• Maintain current procedures and participate in contingency testing.

Ideal candidates will possess experience providing outstanding professional customer service and hold a Associate degree or equivalent combination of education and experience sufficient to perform the position functions of the job. Previous banking experience is a plus along with possible Accredited Automated Clearing House Professional (AAP) designation along with proficiency in Word, Excel, Outlook and adeptness in learning proprietary systems.