Job description
Job Description:
Job Duties:
- Responds to incoming phone calls, emails, and system submitted support requests
- Troubleshoot and recreate reported issues in software and applications
- Document incoming support requests in designated call system
- Escalate issues per defined process
- Assist program support in researching and responding to customer requests
- Additional tasks as assigned
Basic Qualifications:
- High school diploma
- 2 years’ experience in customer support
Preferred Qualifications:
- Associates degree
- 3 years’ experience in customer support
- Experience with Customer Management and Support tools
- Knowledge of hospital systems and processes
- Strong proficiency with Microsoft Office tools is essential (Excel, Word, PowerPoint)
- Ability to contribute to solutions which meet the needs of the business
- Ability to meet deliverable deadlines
- Excellent interpersonal, verbal, written, communications, and consulting skills
- Ability to adapt
Travel Requirements:
- Up to 25% travel to Arlington, TX
Working Conditions:
- Hybrid approach to work location (home and office)
- Standard working hours 8:00am to 5:30pm CST with after hours or on-call support as needed on weekends and holidays
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