Job description

VSE Corporation is currently seeking to hire a Data Entry Operator for our Baltimore, MD Office.

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Respond to and resolve customer inquiries, record incoming and outgoing calls pertaining to site activities, and distribute calls for response as appropriate.
• Collect and report statistical data, analyze the information, and identify trends.
• Create, update, and maintain the office relocation schedule using the DRMA SharePoint link.
• Use customer approved software tools to update Government customer contact information.
• The contractor shall serve as the communications link between the OSOHE’s divisions and the SSA customer.
• Analyze performance data from Office Relocation Requests and related reports to obtain tracking information, make corrective adjustments, and track issues and outcomes for improving project performance.
• Assist in developing implementation plans in the rollout of new office relocation procedures and processes and equipment refreshments for updating the customer’s project tracking tool.
• Document calls, update contact logs, and update system-based instructions from SSA and SSA’s project requirement.
• Generate tickets for relocations, review ticket reports weekly and/or monthly to monitor the status of defective equipment and repairs and report findings to the customer.
• Follow customer procedures in managing and leading office incoming relocation moves, office remodeling, LAN re-racks, office closures, equipment moves, workstation moves, and emergency moves.
• Other duties as assigned.

MINIMUM REQUIREMENTS:

• High School Diploma and/or related advanced training and certifications in computer operations or related field.
• 3-4 years of related experience.
• Experience with and the ability to demonstrate knowledge in Windows Vista, Windows 7, and subsequent Microsoft operating system software adopted by the customer, as well as any future Microsoft Office products or customer approved software packages.
• Strong oral presentation skills and the ability to articulate English in person and over the telephone.

PREFERRED REQUIREMENTS:

• BS/BA degree preferred.

OTHER:

• Ability to obtain Public Trust clearance.
• The selected applicant will be subject to a background check and drug testing.

Tags: help desk, information technology, analyst, data entry, administrative, desktop technician,

VSE is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.

Job Type: Full-time

Pay: From $31.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Baltimore, MD 21201: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• The hourly rate for the full-time role is $31 per hour. Please confirm if you are okay with the hourly rate for the role.

Education:

• High school or equivalent (Required)

Experience:

• Data entry: 2 years (Preferred)
• Information technology (displayed in resume): 2 years (Preferred)
• Help desk: 2 years (Preferred)

Work Location: One location

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