Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.

Job Definition

The Data Processing Specialist is a key member of the operations team supporting monthly statement processing, data management, client reporting, and problem resolution. This person will work closely with the technology team to ensure integrity of the data systems. They will monitor current processes and procedures and create strategies to improve them. The Data Processing Specialist will have the ability to multi-task and be able to maintain a flexible work schedule.

• Daily Operational Duties
• EOM Duties
  • Process routine jobs without issue
  • Level II Troubleshooting:
    • Be able to do some level of troubleshooting before sending issue to Lead.
• Account Management Support
  • Assist with troubleshooting calls

Job Responsibilities

• Participate in monthly statement processing cycle.
• Execute various processes on corporate data systems.
• Create and maintain logs and system records for processing issues
• Provide feedback to development and operations team
• Assist with identifying and analyzing business problems with our customers
• Assist team members in solving business problems
• Communicate to clients via email/phone with a clear understanding of task performed.
• Work with Operations team, marketing team and account managers on a daily basis.
• Understand operation processes and perform troubleshooting prior to submitting a help desk
• Ticket

Requirements and Skills/Abilities

Education: Data analysis/data entry background, or equivalent work experience preferred.

Required Skills:

• Excellent verbal and written communication skills.
• Ability to work with minimal supervision
• Excellent organizational and time management skills
• Extensive data analysis knowledge and abilities
• Ability to keep current with software development tools and processes
• Maintain a positive and respectful attitude and work well with other people
• Ability to analyze processing problems and procedures
• May be required to work evenings and weekends as part of end-of-month statement processing duties.

Computer Skills:

• Microsoft Office
• Windows Operating Systems

Company Standards for All Positions

• Adhere to Company Policies and Procedures
• Perform all duties with the goal of maximizing stakeholder value
• Acts as a role model within and outside the Company
• Perform all duties accurately and as workload necessitates
• Maintain a positive and respectful attitude
• Communicate regularly with manager about departmental and Company issues
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Consistently be at work and on time prepared to perform duties of the position
• Ensures work responsibilities are covered when absent
• Meet department and Company productivity standard

Doxim company encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.
EOE/M/F/Disabled/Vets
Doxim is an equal opportunity employer and makes employment decisions without regards to race, gender, disability or protected veterans status.

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