Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRM on the market.

In addition to creating thriving nonprofits, we're also in the business of creating thriving employees. At Bloomerang, you'll be a part of a mission-driven culture built on the core values of Empathy, Unity, and Transparency. We know the key to our success is our people, and we're proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

As a Database Consulting Specialist, you will guide nonprofits in the best practice use of their CRM and support them as they strategically work towards their fundraising goals.

What You Will Do

• Using your product and nonprofit knowledge to execute consulting tasks in a timely manner with high accuracy.
• Guiding a full portfolio of nonprofits as they engage in utilizing their CRM to think strategically about fundraising and database management.
• Taking an active role in mentoring the team in the development of the overall consulting curriculum, webinars, or one-to-many sessions on all consulting topics.
• Strategically working with your portfolio of nonprofits on their fundraising goals by recommending options to assess their knowledge gaps and potential learning paths.
• Maintaining high satisfaction ratings from the nonprofits in your portfolio.
• Working with Customer Success to nurture a high retention percentage of the nonprofits in your portfolio.
• Staying up-to-date on the latest for the Bloomerang CRM product.
• Responding to team and client communications in a timely manner.
• Managing and maintaining a variety of software tools that interact with your calendar, email, and our CRM systems.
• Maintaining a weekly billable hour percentage at 60% of your 40-hour work week.
• Mentoring new staff, as assigned by the Manager.
• Setting and achieving professional development goals, including possible additional certification in the area of consulting or nonprofit skills.

What You Need to Succeed

• Nonprofit and Fundraising Experience and Knowledge or related degrees and certifications.
• Strong mastery of the Bloomerang software.
• High standard for customer service and proven consistent positive customer service delivery.
• Excellent communication with a strong ability to troubleshoot
• Ability to apply the Bloomerang software creatively and effectively across multiple organizational structures
• Ability to adapt your training approach to multiple learning styles
• Completion of the 8 week Fundraising Standard course is highly recommended

Benefits

Health + Wellness
You'll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.

Time Off

You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You'll receive a 401k match to help invest in your future.

Equipment

Everything you need to be successful, shipped right to your door.

Compensation

The salary range for this position is: $66,500 - $89,500. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.

Accommodations

Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.