Job description

The Desktop Analyst gathers, interprets, and uses complex data to recommend actionable steps that will improve processes and optimize results for the IT Service Delivery Department. This role works in collaboration with leadership to understand IT objectives and contribute to the division IT goals and vision.

Responsibilities:

• The Analyst must stay current with best practices regarding IT standards, guidelines, and help implement technology solutions in a cost-effective way.
• The analyst will recommend processes to automate reporting functions, define and create new metrics, and report layouts with the best visual aids to be reviewed by senior leaders and colleagues. This role will contribute significantly to enhancing the efficiency of the entire I.S. Organization. The IT Analyst functions as a direct report to the Supervisor, Service Delivery for Client Services.

Requirements:

• Proven experience in implementing and supporting service-oriented tools.
• Proven experience in service-related concepts, practices and procedures including ITIL methodologies.
• Must demonstrate excellent written/spoken and communication skills.
• Ability to design and recommend escalation policies and procedures.
• Strong attention to details and organizational skills.
• Demonstrated teamwork and collaboration.
• Experience with reporting and ticketing tools (ServiceNow, advanced Excel, SQL, dash boarding/reporting/visualization platform).

Job Types: Full-time, Contract

Pay: $30.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Los Angeles, CA 90032: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience with reporting and ticketing tools (ServiceNow, advanced Excel, SQL, dash boarding/reporting/visualization platform)?

Experience:

• Help desk: 2 years (Preferred)
• Windows: 2 years (Preferred)

Work Location: In person

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