Job description

Department: Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
Benefits you’ll love:
As a privilege of employment, f ly for free on any open seat on all Southwest flights (your eligible dependents too)

Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck*

Potential for annual ProfitSharing contribution toward retirement—when Southwest profits, you profit**

Competitive health insurance for you and eligible dependents

Opportunity to buy Southwest Airlines common stock at 10% discount

401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits.

** ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Job Summary
Install, maintain and troubleshoot a variety of hardware and software equipment. Effective communication is essential for this role as the individual will interact frequently with front line employees and will also be visible to customers.
Responsibilities
Implement and support desktop and mobile devices, applications, peripherals, network devices, airline specific equipment (Kiosk, Flight Information Display Systems), public address systems, and time clock equipment
Provide a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting the IT infrastructure in office environments, CS&S Centers, and airport locations
Perform preventative maintenance on operational equipment
Configure, install, customize, maintain, test, and troubleshoot hardware systems with minimal direction
Provide bench repair, maintenance, troubleshooting, and configuration of IT equipment
Provide exceptional Customer Service to our Internal Customers
Provide packaging, unpacking, documentation, shipment, and receipt of equipment as needed for support of the enterprise
Update DASH cases
Create status reports for Leadership on Field installations
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Knowledge of cabling infrastructure and its topologies
Knowledge of Low Voltage cabling required
Ability to troubleshoot and maneuver within Windows operating systems
Ability to maneuver within Active Directory; moving work station object
Skilled in Microsoft Office Suite, Service Now Service Desk, and Microsoft System Center Configuration Manager (SCCM)
Skilled in assigning applications and knowing where particular applications are coming from in SCCM
Ability to demonstrate success with problem-solving abilities
Skilled in strong Customer Service
Skilled in organization, writing, communication, and prioritization
Ability to adapt to learning new specifications on equipment in an ever-changing environment
Education
Required: High School Diploma or GED
Experience
Required: Entry-level experience; developing skills and knowledge in:
PC system and repair
Installing and troubleshooting network gear
Licensing/Certification
Must possess a valid state motor vehicle operator's license
Must be able to obtain a Secured Identification Display Area (SIDA) badge
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work nights, holidays, and/or weekends to meet the needs of the operation in a call center type environment
Frequent travel required to provide technical support and to resolve technical issues

Pay Rate :
Competitive market salary of at least $(68,725) per year to $(76,400) per year, depending on qualifications and experience. Pay amount does not guarantee employment for any particular period of time .

For eligible Leadership and individual contributor roles, opportunities for additional incentive compensation awarded at discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.