Job description

Position: Virtual Desktop Infrastructure (VDI) Technician
Location: North Chicago, IL, 60085
Duration: 24 Months
Job Type: Contract
Work Type: Onsite

Job Description:

• Responsible for implementation and support of VDI in Client's VDI environment.
• Monitor the Client VDI environment to ensure capacity, utilization, and licensing standards are maintained.
• Responsible to ensure completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands
• Constantly monitor individual work queue to resolve routine and non-routine VDI issues and requests.
• Identify technical and process issues and recommend improvements.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Complete tasks as assigned by dispatchers and as directed by management.
• Update service tickets as appropriate and in a timely manner.
• Resolve technical issues and act as a technical contact for issues that require escalation.
• Maintain a high level of customer satisfaction

Required Qualifications:

• Strong understanding of VMware vSphere, Citrix XenDesktop, Citrix Director, and Citrix Studio
• Must have a broad knowledge of Windows, Windows based systems such as Active Directory, PowerShell, Microsoft Office 365, MS Teams, OneDrive, Security concepts, and Bomgar/RDP
• Advanced technical computer skills as required for technical support specific to functional area and related systems
• Experience with Service Now ticketing system
• Must possess a strong customer service orientation.
• Must be adaptive and flexible and have good problem-solving skills.
• Must be able to communicate effectively both verbally and in writing.

Job Type: Contract

Salary: $26.00 - $28.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Chicago, IL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• VMware vSphere: 3 years (Required)
• Citrix Director: 3 years (Required)
• PowerShell: 3 years (Required)
• VDI Technician: 3 years (Required)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.