Responsibilities:

• Collaborate with CX strategists, designers, integration specialists, operations, and other key stakeholders to identify story telling opportunities that are compelling, engaging, and concise from pitch to publication.
• Support the development and implementation of user-centric marketing plans and related assets for the high-visibility workplace experience program.
• Produce multimedia content that is engaging, compelling and strategic, including videos, graphics, and articles.
• Create graphics that support stories such as infographics, presentations, templates, etc.) for multiple platforms including newsletter, social media, SharePoint, and future channel.
• Manage multiple projects from proof of concepts, gaining feedback to publication, and measuring success, across different mediums at the same time; planning for both internal IT audience and external corporate wide audience
• Make recommendations based on research and user testing that help deliver the best communication experience for users.
• Understand CX design, industry communication standards, trends and leverage them to support program objectives.
• Ensure content is consistent across presentations, platforms, and channels, is relevant to users, aligns with organization objectives, and our brand look and tone.

Skills Required:

• Experience with graphic design or video production tools including Adobe tools Experience in Marketing
• Self-starter, highly motivated, team player, who can also work independently with minimal guidance
• Knowledge of UX and CX design
• Ability to manage multiple projects simultaneously, problem solve, and multitask
• Ability to translate sophisticated technical concepts into non-technical user-friendly messaging that reflects an understanding of the users’ experience
• Ability to see others’ viewpoints and gracefully accept and implement appropriate feedback while upholding a strong point of view (drive to win/win outcomes)
• Ability to construct quality work plans and deliverables from minimal definitions
• Excellent interpersonal and communication skills, including verbal, written, and listening
• Strong facilitation, presentation, and teamwork skills
• Effective time management and prioritization skills Strong writing skills & knowledge of AP Style

Experience Required:

• Bachelor's degree in Graphic Design, Video Production, Marketing, Communications or related field
• 2+ years of experience in Marketing and marketing communications
• 2+ years of experience with Microsoft Office Suite
• 2+ years of experience with the Adobe Creative Cloud