The Director, Account Management will report to the AVP, Account Management and be a key member of the Account Management leadership team. This role will oversee Payer Account Management teams to achieve revenue growth as well as overall customer satisfaction and success. To be successful in this role, the ideal candidate needs to be a dynamic leader with a history of driving teams to consistently overachieving sales goals and increasing Client satisfaction.

• Inspire, motivate, coach and grow the account management teams whose level of success indicators are sales/revenue growth, Client adoption and Client satisfaction
• Lead and implement sales and customer success strategy from initial lead through the entire customer lifecycle to maximize revenue and Client SAT
• Collaborate and align with the marketing team to develop sales collateral and execute lead generation campaigns within current Client segments and sub-segments
• Increase annual revenues and maximize efficiency customer revenue retention
• Collaborate with Account Management Leadership & with product leaders to provide customer driven feedback and direction to build products that meet customer needs
• Manage the effective utilization of SFDC across account management teams resulting in consistent use, great accuracy and impeccable integrity
• Skillfully manage, and coach the account management team to manage a complex sales environment utilizing excellent negotiation, relationship and presentation skills
• Understand and utilize MedeAnalytics tools and client IS system functionality –leveraging to establish adoption and retention strategies with clients

Requirements:

• BS degree in business or marketing required. MBA preferred
• Ability to travel 25% and work flexible hours when required
• 6+ years of experience leading customer facing organizations with a proven track record leading healthcare software account management teams or applicable payer or provider experience
• Experience in Software as a service (“SaaS”) operating model in healthcare required
• Possess extensive knowledge of healthcare payer and/or provider operations with a vision for how analytics can impact cost, utilization, revenue, network efficiency, quality and member / patient health; Medicaid experience required
• Ability to manage influence through persuasion, negotiation, and consensus building
• Enthusiastic and creative leader with the ability to inspire others
• Excellent interpersonal skills; Strong communication/presentation skills (both written and verbal) with the ability to translate thoughts, concepts and ideas into understandable, workable information
• Impeccable service ethic characterized by high energy, a positive attitude and the desire to go “the extra mile” for both internal clients and teammates
• Experience implementing creative ways to increase pipeline, managing cross-selling analysis, activities and close processes

This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.