Director- Education Operations (Remote)

About IHI

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For over 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at ihi.org.

Position Summary:

The Director of Education Operations will role report to the Vice President of Education and serve as a senior leader that will oversee the education group budgets, cost controls, finances, financial analysis, statistical analysis, course pricing, and all education program management. The Director will be responsible for aligning Education budgets, forecasts, and analysis of all education related operation, including virtual learning, hybrid and ground courses, programs, conferences, and events. The candidate will create operational strategy and have operational oversight of all programs, professional development initiatives, online courses, and other virtual offerings in conjunction with the Vice President of Education. This role will partner with key staff from various IHI teams across the organization.

Position Responsibilities:

Responsibilities include but are not limited to the following:

Budgets and Finance

• Partner with Finance and the business to manage, analyze and review organizational budgets, measure & track ROI, and reconcile and explain discrepancies
• Focus on optimizing business operations, continuous process improvements, and evolving forecasting and delivery processes
• Identify and establish metrics and KPIs to prepare organization for current and future business models
• Establish success measures and key results that promote, reinforce, and sustain operational excellence over time
• Serve as a change agent who is comfortable with ambiguity and challenging the status quo
• Bring expertise or identify SME in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc.
• Advise Education group by providing strategic direction to initiate prioritization, integration, and resource application
• Drive continuous improvement initiatives for cross-functional teams through the disciplined use of measurements, accountability, analysis, and discussion of process alternatives to arrive at best practices
• Find ways to overcome organizational inertia, individual resistance to change, or change saturation
• Create and promote an understanding of change leadership, agility, and resilience
• Closely collaborate and partner with cross-functional teams to execute on strategic initiatives globally and at scale
• Ensure Global Education and Training policies and procedures align with IHI vision

Global Education Implementation

• Oversee program budgets and operational resources prior to and during program commencement through implementation
• Collaborate with the Sr. Director of Education and Sr. Director of Program Design to ensure all sectors (online learning, roll out planning, etc.) of the educational offering is complete and seamless
• Maintain standards and share learnings across program and project teams
• Support success, development, and joy of program team members
• Key liaison and collaborator with Design, Delivery, VPDs, Marketing and Operations to ensure clear communication and transparency

Global Education Planning and Administration

• Determine and coordinate operational execution of a calendar of educational and professional development offerings that align to customer need
• Establish clear goals that can be tracked and summarized over time; Ensure programs are delivering on impact, reach, team vitality, and financial vitality
• Evaluate current standard work and address gaps and opportunities for improvement with relevant staff
• Develop, maintain, and prioritize improvement on cross-educational processes (e.g., scholarships, enrollment, discounts, standard work)
• Lead quarterly strategy and pipeline review processes
• Lead quarterly program reprojection process and escalate financial implications to VP of Education
• Lead annual program fiscal year planning process
• Develop and lead program evaluation process and contribute to overall learning and continuous improvement ideas
• Manage monthly updates of visual management board

Position Knowledge, Skills and Abilities:

• Ability to make decisions independently and assess vitality of options to present recommendations when leadership approval is needed
• Strong project management skills, including mastery of detail, multi-tasking, delivering reliable results within agreed timelines
• Excellent interpersonal communication skills, ability to communicate with health care and community workers and partners at all levels
• Ability to meet programmatic goals (project outcomes, mentoring, transfer of skills, supervision of progress, innovation, dissemination of knowledge)
• Ability to influence strategies and goals across the organization
• Proven organizational skills with the ability to manage multiple priorities
• Ability to adapt quickly to manage the needs of the business, take risks, and drive results
• Ability to work cross functionally across multiple disciplines within the company
• Strong ability to lead understand cultural diversity and lead accordingly
• Ability to work independently and manage self towards goals, while being a genuine team player
• Ability to think about whole systems, rather than optimize for one part
• Strong writing skills (fluency in MS Word, strong language skills) - ability to produce written reports that succinctly describe activities, articulates insights and challenges
• Strong quantitative skills (fluency in MS Excel) - ability to understand, collate, integrate data into project
• Able to maneuver through complex political situations to achieve desired outcomes
• Ability and skill to drive and achieve quality results within complex, time constrained goals
• Negotiation, decision making, and delegation skills
• Coaching and motivation building skills to be an effective mentor, employee advocate, and team leader
• Ability to actively support, communicate, and teach the unique culture and values of the Institute for Healthcare Improvement
• Strong interpersonal skills, capable of collaborating across the organization and driving alignment
• Commitment to IHI Values
• Commitment to equity, anti-racism, and the improvement of societal systems

Position Qualifications:

Required

• Bachelor's degree required; advanced degree preferred
• At least 7 plus years financial, business, and operational analysis required
• Prior experience managing P&L budget of 25+ million required
• Three to five years of experience leading implementation of global initiatives that require cross functional coordination
• Commitment to IHI's mission and values

Preferred

• Familiarity with IHI's Professional Development offerings and a keen interest in advancing the professional development of the workforce to ensure safe, quality care
• Commitment to equity, anti-racism, and the improvement of societal systems
• Strong background in education operations, budgets, financial analysis, program management, quality improvement, and health systems improvement methodology
• Experience working with executive leadership

At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, discounted MBTA passes, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, a paid week off between Christmas and New Year's Day, wellness and wellbeing time, and other special programs to support employee wellbeing.

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.