Position Description: The Director of Implementation will provide strategic leadership and oversee operations for client implementations. The Director evaluates how their department impacts company strategy, then develops operational tactics and processes at the customer level to drive strategy. The Director proactively performs department analysis and collaboratively works with their staff to set department productivity and quality standards. Proficient in facilitation and interpersonal communication, the Director also consistently demonstrates skills in organization, prioritization, professionalism, and coaching others.

Position Responsibilities:

• Map out an on-boarding customer journey that provides quick time to value to Andor's product portfolio and customers

• Manage teams responsible for implementing statement of work (SOW) of client's goals and needs and translate them into actionable directives for project managers and implementation consultants.
• Develop implementation plan the team can follow through onboarding process to completion of a successful launch, while engaging with key stakeholders to ensure we meet our timelines.

• Provide weekly updates and status of project progress and any change to timelines.
• Provide strategic insights to internal organizational leaders on areas of improvement to the implementation process that can reduce time to live, remove internal and/or client friction to accelerate time to value.
• Take ownership of outstanding deliverables and ensure they are captured per the project plan.
• Establish business metrics to increase visibility, alignment, and accountability to meet delivery goals.

• Identify cross-team process roadblocks and developed solutions.
• Review team's performance to ensure timelines, accuracy, compliance and quality as it relates to implementation projects.
• Guide, maintain, and enforce departmental practices, methodologies, policies and procedures.
• Establish and review internal controls to ensure goals, objectives, standards, and benchmarks for the department are met or exceeded.
• Personal responsibility to see both our Client and internal teams succeed.

Required Qualifications:

• Bachelor's degree in Business or related discipline is required (Masters preferred)
• Ability to review workload, set priorities, and manage time to complete tasks / projects and meet deadlines
• 10+ years' experience in healthcare industry project/account management, and/or strategic partnerships preferably in healthcare technologies such as Virtual Health, or secure clinical communications & collaboration tools
• Advanced problem resolution skills and communication abilities
• Ability to anticipate customers' needs and match them with appropriate products and services
• Extensive knowledge of SaaS implementation processes, specifically for integrated/ surround technologies to EMRs.
• Professional, effective leader with a proven ability to build, inspire and motivate teams while driving world-class services.
• Lead by example as well as be a strong mentor and people developer
• Ability to set their own objectives and drive results
• Mix of technical and consultative skills driving quick time to value during on-boarding of customers
• Project management skills and mindset with ability to prioritize tasks and reduce risks
• Strong communication skills and ability to work cross-functionally ensuring customer service excellence

Preferred Qualifications:

• Preferred experience working in a fast paced, entrepreneurial healthcare technology environment with existing strong industry relationships
• Ability to identify and understand client needs and work with internal stakeholders to develop and implement products and solutions
• Ability to solve business problems and challenges in collaboration with external and internal stakeholders

• Ability to work in a collaborative dynamic team environment and interact at all levels
• Excellent account management skills with the ability to multitask and manage multiple tasks with changing priorities in a cross-functional environment
• Ability to work effectively under very broad direction with minimal supervision
• Ability to motivate team and meet deadlines in a fast-paced and challenging environment
• Excellent organizational presentation interpersonal and team building skills
• Excellent time management and planning/strategizing skills
• Strong leadership and excellent customer service skills
• Strong verbal and written communication skill

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change, or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.

At Andor Health, our greatest strength comes from bringing together talented people with diverse perspectives to support the technological needs of physicians, hospitals, and post-acute organizations across the globe. Andor Health offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Andor Health's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation, or gender identity or expression or any other legally protected category. Applicants for North American based positions with Andor Health must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

EOE Minorities/Females/Individuals with Disabilities/Protected Veterans

Drug Free Workplace

EEO Law Poster and Supplement