Job description

Become A Dispatcher for First Transit!

*$3,000 Sign-On Bonus*

As a First Transit Dispatcher you will manage Paratransit and FLEX services to provide safe, professional, reliable, and efficient transit service to customers.

Major Responsibilities:

• Execute Smart Drive Discipline and show clips to operators if needed
• Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations, and missed trips
• Conduct AM and PM Security Safety Check of building

• Must conduct Paratransit AM and PM “Lot Check”, following proper lot check procedures
• Book Paratransit Service Reservations
• Scheduling for Paratransit Service trips
• Must conduct FLEX AM and PM “Lot Check”, following proper lot check procedures
• Book FLEX Service Reservations
• Scheduling for FLEX Service trips
• Record mileage of FLEX vehicles

Experience & Skills Required:

• 3-5 years experience
• Excellent verbal and interpersonal skills.
• Problem solving and analytical abilities.
• Excellent customer service skills
• Previous dispatch, customer service, or scheduling experience
• Excellent phone demeanor and customer service skills
• Ability to work independently
• Excellent verbal, interpersonal, judgment, multitask, and problem solving abilities

Benefits

We offer competitive compensation and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Signing bonus

Experience:

• dispatching or scheduling: 3 years (Preferred)

Work Location: One location

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