Description

Dispatcher, Office Assistant 3
Recruitment #2023-1-3635/5584/8474
Full-time, Non-permanent, Represented positions. May be used to fill multiple positions.
Anticipated Employment is March - November 2023.
Location: Pacific Cascade Region- Castle Rock, WA.

Want to join something GREAT and make a difference?
The Department of Natural Resources (DNR) has an exciting opportunity within our Pacific Cascade Region. Are you a confident communicator, self-sufficient worker, and active listener? Do you want to develop lasting relationships with professional and volunteer emergency responders? Are you able to remain levelheaded in high stress situations and guide people in the right direction? Then this is the job for you!

As a team that works in a fast–paced, dynamic environment, during the time of year associated with fire season; the incumbent uses both independent judgment and knowledge-based established guidelines and procedures to provide safe, reliable and effective service for the PC Region Communications Center. This position provides a variety of specialized administrative and complex clerical functions, which encompass direct support of the following programs, applications and activities: wildfire and emergency dispatching, Incident Qualification System (IQS), Interagency Resource Ordering Capability (IROC), Wildland Fire Computer Aided Dispatch System (WildCAD), radio and telephone communications, Industrial Fire Precaution Level ratings. The person in this position is responsible for timely and accurate data entry into numerous web based applications to capture and record wildfire activity; fire weather forecast retrievals and radio broadcasts; private and industrial cooperator notifications; regional standby updates; fire reports, resource directory maintenance; fire prevention; and general region administrative support.
Scheduled workdays and hours are subject to change, to include holidays and weekends (June through October) and other periods during the year as required. In addition, emergency work may require overtime on regularly scheduled workdays, as well as working on scheduled days off.

The Location:
Castle Rock, WA which is nestled centrally within the Pacific Cascade Region and is a diverse and beautiful location. In one day you can go from the heights of White Pass, to the shores of the Long Beach Peninsula. Interested individuals can find numerous miles of hiking along the Pacific Crest Trail, snow sports at White Pass, fishing along the Columbia River, big game hunting in the Willapa Hills, duck hunting or bird watching at numerous National Wildlife Refuges and the splendors of one of the most productive shellfisheries in the world! For the urbanites among us, the Region is host to Vancouver, Kelso, Longview, Chehalis and Centralia and is just a short hop away from Portland and Olympia areas. Sports fans can easily travel to catch a Seahawks, Blazers, Mariners, Winterhawks, Timbers or Sounders game. Finally, for the true explorers, Pacific Cascade Region is home to some of the best sasquatching locations in country!

Duties

Responsibilities:
This position provides a variety of specialized and complex functions, which directly support the Wildfire and Pacific Cascade Region programs, applications and activities: wildfire and emergency dispatching, Incident Qualification System (IQS), Incident Resource Ordering Capability (IROC), Computer Automated Wildland Fire Dispatch System (WildCAD), radio and telephone communications, Industrial Fire Precaution Level ratings. The person in this position is responsible for timely and accurate data entry into numerous web based applications to capture and record wildfire activity; fire weather forecast retrievals and radio broadcasts; private and industrial cooperator notifications; regional standby updates; fire reports, resource directory maintenance; fire prevention; and general region administrative support.

Qualifications

Required Qualifications:

• High School Diploma or Equivalent.
• One year experience with work involving public contact or communication such as radio communications, receptionist, switchboard operator, or clerical office work which included dealing with the public.
• Efficient skills in computer programs such as Microsoft Suite.
• Effective oral and verbal communications.
• Experience with record keeping.
• Experience with data analysis.
• Willingness and ability to work in a high pressure environment.
• Ability to manage workload.
• DNR Core Competencies:
  • Personal Accountability
  • Value Others
  • Compassionate Communication
  • Inspire Others
  • Commitment to Excellence
• Employees of the Department of Natural Resources (DNR) are required to be fully vaccinated against COVID-19 as a condition of employment. This position is based in an office/fieldwork and requires in-person attendance/interactions with no option for full-time telework. Please note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.

• Travel and overnight stay may be required for training, meetings, and fire assignments.
• Position's assigned duty station is the Pacific Cascade Communication Center in Castle Rock. Work is performed in an office setting (90%) and field visits (10%). Must be able to pick up and carry appropriate supplies (up to 25 lbs.), as needed, to conduct assigned tasks. Ability to work in a high volume, fast paced and reactive environment.
• Employees of the Department of Natural Resources (DNR) are required to complete their primary series of COVID-19 vaccines (be fully vaccinated against COVID-19) or be approved for a medical or religious exemption and accommodation as a condition of employment. Please note, any offer of employment is contingent upon you providing verification of your vaccine status or having an approved medical or religious exemption and accommodation. No start date will be approved until you have either verified your vaccine status or have an approved exemption and accommodation. “Fully vaccinated” means the following: An employee is fully vaccinated against COVID-19 two weeks after they have received the second dose in a two-dose series of a COVID-19 vaccine (e.g., Pfizer-BioNTech, Moderna, Novavax) or a single-dose COVID-19 vaccine (e.g., Johnson &Johnson (J&J)/Janssen) authorized for emergency use, licensed, or otherwise approved by the FDA or listed for emergency use, or otherwise approved by the World Health Organization.

Our ideal candidate will also have the qualifications listed below:

• Knowledge of and ability to explain the Forest Fire Protection Laws/Rules - i.e., Violations, Silvicultural Burning/Permits, Forest Closures/Suspensions, Fire Protection Regulations, Hazard Abatement.
• NWCG qualifications such as; EDRC, IADP, ACDP.
• Working knowledge and ability to utilize the ICS (Incident Command System).
• Trained in IROC (Incident Resource Ordering.
• Capability) and WildCAD (Wildland Fire Computer-Aided Dispatch).

Supplemental Information

About the Department of Natural Resources (DNR).
At DNR we approach our work through the lens of making Washington a better place environmentally and are dedicated to serving Washington’s lands and communities through diversity, equity and inclusion. With nearly 1,500 employees in locations throughout Washington, we manage and protect more than 5 million acres of state-owned forest, range, commercial, agricultural and aquatic lands.
Our Vision – Our actions ensure a future where Washington’s lands, waters, and communities thrive.
Our Mission – Manage, sustain, and protect the health and productivity of Washington’s lands and waters to meet the needs of present and future generations.
Our Core Values:

• Safety and Well-Being —Our top priority is the safety of the public and our employees.
• Public Service —We value and respect the public we serve, and we value and respect the people of the Department of Natural Resources who step up to serve.
• Innovation and Creative Problem-Solving — We solve our state’s most pressing challenges through innovative thinking, dedication, and bold and creative vision.
• Leadership and Teamwork —We are committed to building leaders at all levels and building teams for success.

DNR provides excellent benefits, a few of those include:

• Commitment to organizational health and wellness
• Work/life balance
• DNR Employee Resource Groups (Diversity, Equity and Inclusion Council, Women’s Employee Resource Group, Veterans Employee Resource Group, etc.)
• Statewide Employee Business Resource Groups, visit here to learn more
• Leadership that empowers and supports employees
• Professional development opportunities
• Educational and career development aid
• Public Service Loan Forgiveness Eligibility
• Opportunities to participate in wildland fire suppression assignments
• A comprehensive benefit package that includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave and vacation days. Visit http://careers.wa.gov/benefits.html for more information.

Application Requirements:

• To be considered you must apply online at www.careers.wa.gov (Click on the APPLY button above). You must complete the entire online application to be considered for the position.
• Attach a letter of interest describing how your experience and qualifications relate to the position profile and the position required, desired and special requirements.
• Attach a resume describing your experience and qualifications.
• Provide three to five professional references – you may attach a document, use the References text field in the online application, or include with resume.
• Complete all supplemental questions.

Additional Information:
This recruitment may be extended and may also be used to fill future similar vacancies for up to sixty (60) days.

Veterans wishing to claim Veteran’s preference please attach a copy of your DD-214, NGB-22 or other verification of military service. Please black out your social security number prior to attaching. We thank you and are grateful for your service!

The Department of Natural Resources is an Equal Opportunity Employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

Persons needing accommodation during the screening process or this announcement in an alternative format may contact DNR Recruiting staff at (360) 522-2500 or (360) 522-0143 or by email at DNRrecruiting@dnr.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington State Telecommunications Relay Service (TRS) at 1-800-833-6388 or www.washingtonrelay.com.

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Questions? Please contact Crystal Retchless at crystal.retchless@dnr.wa.gov, 360-575-5028 or e-mail us at DNRrecruiting@dnr.wa.gov

Once you submit your online application, you can check your status by logging into your account. If you experience technical difficulties creating, accessing or completing your application call NEOGOV toll-free at (855)524-5627 or email CareersHelp@des.wa.gov.