Job description
Summary/Objectives
- Oversees and perform day-to-day operations of Print Shop Center
- Interacts with customers while maintaining acceptable profit levels.
- Ensure customer expectations are met.
- Design and Pre-flight files for print ready.
- Stay within branding guidelines for print and promo items.
- Assist in developing goals for the customer as a Print Concierge to help increase success rates.
- Develop sales tools to increase print revenue on-site.
- Focus on meeting Sales Quotas and above.
- Complete monthly billing for management to process invoices.
- Maintain records for management reports and inventories of supplies needed.
- Complete emergency rush jobs on-site when needed.
- Deliver on-site completed copy/print jobs when needed.
- Interacts with customers; assists in maintaining acceptable profit levels and ensures customer expectations are met.
- Ensures equipment is working properly, checking for quality via daily inspections.
- Troubleshoot and service equipment to include maintaining service records.
- Train backup support and team members; when needed.
- Develop and maintain updated information in procedural manual.
- Inventory, order and maintain appropriate supply stock levels.
- Conduct Security and Safety Audits in the center.
- Communicate with offsite production and offsite managers.
- Liaison with customer and RJ Young Company.
- Performs additional duties as assigned.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Operation of print shop, multi-function devices, bindery equipment and computer software.
2. Deliver copy/print jobs when needed to departments.
3. Responsible for QC processes. job ticketing and end results.
4. Ability to establish and maintain excellent working relationships.
5. Maintain monthly billings and management reports.
6. Promote Print Sales and Services.
7. Assist customer with different types of prints for success.
8. Creativity with Print Specialty Projects.
9. Maintenance of Print Shop equipment.
10. Maintain organization in the center.
11. Be comfortable presenting ideas and able to manage professional critique.
12. Operate multiple areas within the organization to deliver projects from concept to completion.
13. Ability to working on multiple projects at any time.
Education
Required- High School or better in General Studies
Skills
Preferred- Accountability
- Communication
- Customer Service
- Multitasking
- Problem Solving
- Self-Management
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