Position Summary

Provides daily support/mentoring/training to new hires as well as existing patient access staff. Provides assistance in managing escalated issues as needed. Responsible for obtaining complete and accurate demographic and financial information from a variety of sources, including patient interviews, physician offices and in-house departments. Perform required pre-certification, credit referral or deposit collection. Maintains a positive customer service at all times, referring unresolved issues to appropriate supervisor. Responsible for monitoring of daily activity and completion of performance reports and participates in special projects. Collects a minimum of $500 in patient liability each month. Ensures all PAI reports are error free at the end of their shift.

Requirements

• High School Diploma or Equivalent.
• Must possess good oral and written communication skills
• Strong computer skills

Preferences

• Previous experience in Hospital registration preferred

North Shore Medical Center is proud to be a part of the Steward Health Care Network with 839 805community hospitals across 9 states with more than 43,000 team members. For over 60 years, North Shore Medical Center has brought exceptional medical care to Dade and Broward counties. With 357 beds, 400-plus medical staff, and more than 700 team members, North Shore excels with its Emergency Services, General Surgery, high-risk Maternity Care, Cancer Treatment, Cardiology Services, Stroke Treatment, Diagnostic Imaging, and other top-rated services.

We are proud to offer our team members a comprehensive benefits package that supports your health as well as your financial, career, and life goals. We believe our people are our strength and we take our team member’s health seriously. From medical coverage and life insurance to retirement plans, paid time off and much more, Steward Health Care provides you with a variety of benefits for your unique needs.

Our Values and Culture: Steward Health Care is a minority, physician-owned organization that fosters, cultivates, and embraces diversity, equity and inclusion. No matter your role, being a member of the Steward family means you are making a difference every day.

We are committed to creating:

• A safe and respectful work environment. We want our team members to enjoy the same sense of care and belonging that we provide to our patients.
• Teams that celebrate, empower, and uplift people. A supportive, inclusive culture, where people flourish and thrive is one that everyone embraces and deserves.
• A culture of inclusivity and kindness. Don't just treat people how you want to be treated: treat them how they want to be treated. We believe, "If you can be anything in this world, be kind".

About Steward Health Care
Nearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country’s largest physician-led, tax paying, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates 39 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah.
For more information, visit www.steward.org.