Job description

Job Title: Shift Commander Department: EMS Operations

Reports to: Division Manager

Job Summary:

The Shift Commander is responsible for all the duties of an EMT/Paramedic in addition to the responsibilities of the Shift Commander.

Supervisory Responsibilities:

Daily duties for the Shift Commander may consist of but not limited to:

§ Coordinating the scheduling of emergency medical systems and operations.

§ Assists with the orientation & training of new staff.

§ Yearly licensure/credentialing.

§ Dealing with employee issues/behaviors.

§ Assisting with hiring/termination.

§ Writing, conducting performance evaluations and peer reviews.

§ Individuals must demonstrate the ability to write and verbalize goals, objectives and document outcomes.

§ Individuals must have strong, effective interpersonal skills and be able to teach and develop the emergency management services group.

§ Shift Commanders must be able to work independently and demonstrate accountability to define goals and objectives to achieve desired outcomes.

§ Individuals should have knowledge of relevant equipment, policies and procedures.

§ Shift Commanders must be able to work independently and demonstrate accountability to define goals and objectives to achieve desired outcomes.

§ Individuals are required to have a strong commitment and will need to provide outstanding services and have a clear customer focus.

§ It is essential for the Shift Commander to have strong negotiation skills, be creative, flexible, and innovative in adapting the program to changing customer needs.

§ Shift Commanders will be expected to keep the management team informed on activities within the group such as but not limited to the progress on projects.

§ Assists in the coordination of departmental employees for efficiency and effectiveness enhancement.

§ Facilitates reconciliation rather than divisiveness among individuals.

§ Obtains information and addresses questions that can facilitate movement from problem to resolution stage.

§ Depending on location of position, work hours will vary depending on company scheduling needs. This may include overtime, call, backup call, nights, days, weekends, and holidays.

§ Monitor driving behaviors of subordinate personnel.

§ Operate an emergency vehicle with due regard for other motorist while following all regulations and laws.

Duties/Responsibilities:

§ Shifts focus among several efforts as required by changing priorities.

§ Delivers written and oral communication, responds to questions and concerns, and produce specific outcomes and impact.

§ Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

§ Raises awareness of potential strategic alliances and partnerships.

§ Collaborates with others to create satisfactory interpersonal outcomes.

§ Monitors progress continuously and adjusts tactics for handling situations on a case-by-case basis.

§ Reconcile all paperwork for patients transported daily.

§ Individuals should maintain all credentials and have strong clinical skills.

§ Individuals should attend training classes to maintain national certification, state licensure, trade and education conferences, and keep abreast of new developments in the field, or maintain existing knowledge.

§ Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

§ This job description is subject to change at any time.

Required Skills/Abilities:

§ Excellent verbal and written communication skills.

§ Excellent interpersonal and customer service skills.

§ Excellent organizational skills and attention to detail.

§ Excellent time management skills with a proven ability to meet deadlines.

§ Ability to function well in a high-paced and at times stressful environment.

§ Ability to function in environment with temperature changes, indoors and or outdoors.

§ Ability to learn technical material related to job duties.

§ Ability to work in a noisy environment.

§ Proficient with Microsoft Office Suite or related software.

Education and Experience:

§ Must hold a valid State EMS License at the EMT, EMT-I, AEMT, or Paramedic level.

§ Must possess a valid Driver's License and have a good driving record.

§ High school diploma or equivalent required; Post-secondary education (Associates or Bachelor's degree) preferred or must have three years experience in ambulance services, managerial experience, or two years of previous supervisory experience.

Physical Requirements:

§ Must be able to talk constantly, both in person and on the phone.

§ Must have close visual acuity to perform activities such as: patient care activities, preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection of small writing and/or operation of office machines and EMS related equipment.

§ Must be able to speak English constantly.

§ Must be able to read English.

§ Must be able to remain in a stationary position constantly (approximately 80% of the time)

§ Must be able to type or write constantly (approximately 15% of the time)

§ Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.

§ Must be able to occasionally move about in the ambulance to access the patient, provide patient care and retrieve and use equipment.

§ Ability to operate a computer and other office productivity machinery, such as a calculator, copy machine, postage meter, phone, scanner, fax machine and computer printer.

§ Ability to operate EMS equipment such as blood pressure cuff, glucometer, EKG machine, pulse oximeter, etc.

§ Frequently communicates with patients, EMS providers, hospital and facility staff. Must be able to exchange accurate information in these situations.

§ Ability to function well in a high-paced and at times stressful environment.

§ Must be able to bend, kneel, crouch, push, pull, reaching, lifting, squat, twist, carrying and climb stairs to access a patient and or equipment inside cramped spaces such as the back of an ambulance.

§ Must be able to routinely lift more than 200 lbs. with assistance, from ground level to move or manipulate a patient, on a backboard or load a patient and stretcher into an ambulance.

§ Must be able to grasp paperwork and or small equipment such as glucose test strips

Job Type: Full-time

Pay: Up to $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift

Supplemental pay types:

• Bonus pay

Work Location: One location

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